Head of People Services: Data-Driven HR Transformation

Collins Food Group; Brisbane; On-site; AUD 180,000 - 250,000; Full time

Job summary

Collins Foods Limited is seeking a strategic Head of People Services to design and lead a scalable, data-driven People Services operation. You will oversee advisory, employee relations, recruitment, case management and business partnering across the organisation.

You will evolve service models, drive efficiency, and provide expert guidance on complex employee matters while shaping how leaders are supported by a high-performing team.

Qualifications

• Significant experience leading People Services, HR Operations or Employee Relations functions.
• Strong expertise in employment relations, workplace investigations and employment legislation.
• Proven track record of leading high-performing teams in complex environments.
• Experience developing service models, service levels and operational performance metrics.

Responsibilities

• Lead and evolve the People Services function to deliver consistent, high-quality support across employee enquiries, case management and operations.
• Drive service standards, performance metrics, reporting and continuous improvement initiatives.
• Oversee employee relations, performance, conduct, wellbeing and workplace investigations, including complex matters.
• Use data to identify trends, manage risk and improve employee outcomes.
• Lead Workday optimization, self-service capability and process simplification across the lifecycle.
• Provide recruitment leadership and business partnering for centre leaders.
• Build a high-performing People Services team with a culture of accountability and customer focus.
• Partner with leaders across People & Culture, Industrial Relations, Legal and the business to deliver sound people outcomes.
• Lead complex ER investigations end-to-end with senior business leader collaboration.

Skills

People Services leadership

HR Operations

Employee relations

Data-driven decision making

Recruitment leadership

Change leadership

Workday optimization

Tools

Workday

Job description

Collins Foods Limited is seeking a strategic Head of People Services to design and lead a scalable, data-driven People Services operation. You will oversee advisory, employee relations, recruitment, case management and business partnering across the organisation.

You will evolve service models, drive efficiency, and provide expert guidance on complex employee matters while shaping how leaders are supported by a high-performing team.