Chief People Services & Experience Leader

Collins Restaurants Management; Brisbane; On-site; AUD 180,000 - 280,000; Full time

Job summary

Collins Foods Limited is seeking a strategic Head of People Services to lead a team responsible for employee relations, recruitment, case management and driving a data‑driven people operation across Australia.

You will shape service delivery, optimise Workday, and partner with leaders to deliver commercial, compliant outcomes while creating exceptional experiences for employees and leaders across a growing organisation.

Qualifications

• Significant experience leading People Services, HR Operations or Employee Relations.
• Expertise in employment relations, workplace investigations, and employment legislation.
• Proven track record leading high-performing teams in fast-paced environments.
• Experience developing service models, SLAs and performance metrics.
• Strong commercial acumen with ability to influence senior stakeholders.
• Experience leading ER investigations end-to-end.

Responsibilities

• Lead and evolve the People Services function to deliver high-quality support across employee enquiries, case management and people operations.
• Drive service excellence through clear service standards, performance metrics, reporting and continuous improvement initiatives.
• Oversee employee relations, performance, conduct, wellbeing and workplace investigations.
• Use people and case management data to identify trends, manage risk and drive improvements.
• Lead the continued optimisation of Workday, self-service capability, automation and process simplification across the employee lifecycle.
• Provide recruitment leadership and business partnering support for Restaurant Support Centre leaders.
• Build a high-performing People Services team, developing capability and fostering a culture of accountability, ownership and customer focus.
• Partner with leaders across People & Culture, Industrial Relations, Legal and the broader business to deliver consistent and commercially sound people outcomes.
• Personally lead complex employee relations cases and investigations end to end, partnering with business leaders to resolve challenging matters.

Skills

People Services leadership

Employee relations

Workplace investigations

Stakeholder management

HR analytics

Recruitment leadership

Change management

Tools

Workday

Job description

Collins Foods Limited is seeking a strategic Head of People Services to lead a team responsible for employee relations, recruitment, case management and driving a data‑driven people operation across Australia.

You will shape service delivery, optimise Workday, and partner with leaders to deliver commercial, compliant outcomes while creating exceptional experiences for employees and leaders across a growing organisation.