Head of Shared Services

Orchard HRO Pty; Melbourne; Sur place; AUD 170 000 - 190 000; Plein temps

Résumé du poste

A leading HR services provider is seeking a Head of Shared Services to lead and transform the HR function for a national business. This role encompasses driving significant change while focusing on modernisation and efficiency. The ideal candidate will have senior leadership experience in People Services and a strong capability in Workday. This position offers a competitive salary between A$170,000.00 - A$190,000.00, making it an excellent opportunity for someone with a strategic mindset ready to lead impactful change.

Qualifications

• Experience in HR Business Partnering and Shared Services within a complex organisation.
• Ability to balance service excellence and cost efficiency.

Responsabilités

• Lead Payroll governance across a complex national workforce.
• Drive the transition to a Managed Services operating model.
• Lead and develop the People Services team.
• Partner closely with Change Managers and HR Leadership.
• Review, simplify, and automate end-to-end people processes.
• Build a people-centric service delivery model.

Connaissances

Senior leadership experience in People Services

Strong Workday capability

Previous oversight of payroll environments

Proven experience in large-scale change

Commercial, strategic mindset

Description du poste

Join to apply for the Head of Shared Services role at Orchard HRO.

This is a rare opportunity to lead and transform the HR Shared Services function for a large, multi-layered national business at a pivotal point of change.

Reporting into the HR Director, you will lead the end-to-end people services team, overseeing payroll and the service delivery model for a geographically dispersed team through significant transformation.

This role is about modernisation, efficiency and commercial impact - not business‑as‑usual.

The role:

• Lead Payroll governance across a complex national workforce, ensuring compliance and accuracy
• Drive the transition from current state to a Managed Services operating model, partnering with third‑party providers to deliver scalable, efficient service delivery
• Lead and develop the People Services team through significant transformation, building capability and embedding new ways of working
• Partner closely with Change Managers and HR Leadership to deliver enterprise‑wide people process transformation (hire to retire experience)
• Review, simplify and automate end‑to‑end people processes (onboarding through offboarding) to reduce complexity and enhance employee experience
• Build a people‑centric service delivery model that prioritises employee experience, accessibility and responsiveness across all touchpoints
• Ensure a future‑focused, scalable People Services function that enables business growth while reducing operational cost.

About you:

• Senior leadership experience in People Services, HR Business Partnering and Shared Services within a complex organisation
• Strong Workday capability (hands‑on or leadership level)
• Previous oversight of payroll environments and governance
• Proven experience being a key driver of large‑scale change and transformation
• A commercial, strategic mindset with the ability to balance service excellence and cost efficiency.

The opportunity:

• Enterprise‑scale impact with visibility at the highest levels
• Opportunity to shape the future People Services model
• Lead meaningful change in a business that is investing in its systems, people and capability
• Competitive salary and join a dynamic team in a high‑profile national organisation.

Job specifics

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Human Resources
• Industries: Human Resources Services, Professional Services, and Consumer Services
• Location: Melbourne, Victoria, Australia
• Salary: A$170,000.00 - A$190,000.00

Apply online today for a career with a difference in 2026!