Head of People Services

Collins Restaurants Management; Brisbane; On-site; AUD 180,000 - 280,000; Full time

Job summary

Collins Foods Limited is seeking a strategic Head of People Services to lead a team responsible for employee relations, recruitment, case management and driving a data‑driven people operation across Australia.

You will shape service delivery, optimise Workday, and partner with leaders to deliver commercial, compliant outcomes while creating exceptional experiences for employees and leaders across a growing organisation.

Qualifications

• Significant experience leading People Services, HR Operations or Employee Relations.
• Expertise in employment relations, workplace investigations, and employment legislation.
• Proven track record leading high-performing teams in fast-paced environments.
• Experience developing service models, SLAs and performance metrics.
• Strong commercial acumen with ability to influence senior stakeholders.
• Experience leading ER investigations end-to-end.

Responsibilities

• Lead and evolve the People Services function to deliver high-quality support across employee enquiries, case management and people operations.
• Drive service excellence through clear service standards, performance metrics, reporting and continuous improvement initiatives.
• Oversee employee relations, performance, conduct, wellbeing and workplace investigations.
• Use people and case management data to identify trends, manage risk and drive improvements.
• Lead the continued optimisation of Workday, self-service capability, automation and process simplification across the employee lifecycle.
• Provide recruitment leadership and business partnering support for Restaurant Support Centre leaders.
• Build a high-performing People Services team, developing capability and fostering a culture of accountability, ownership and customer focus.
• Partner with leaders across People & Culture, Industrial Relations, Legal and the broader business to deliver consistent and commercially sound people outcomes.
• Personally lead complex employee relations cases and investigations end to end, partnering with business leaders to resolve challenging matters.

Skills

People Services leadership

Employee relations

Workplace investigations

Stakeholder management

HR analytics

Recruitment leadership

Change management

Tools

Workday

Job description

At Collins Foods Limited, we're building a people experience that is scalable, data-driven and customer-focused. Supporting more than 19,000 + employees across Australia, we're looking for a strategic and hands-on leader to transform and lead our People Services function.

As our Head of People Services, you'll lead a team responsible for people advisory, employee relations, recruitment, case management and corporate business partnering. You'll have the opportunity to elevate service delivery, influence organisational performance and shape how our people leaders are supported across the business.

The Opportunity

This is more than a traditional HR leadership role.

We're seeking someone who can build a best practice People Services operation that delivers exceptional service, leverages technology, uses data to drive decision making and creates outstanding experiences for leaders and employees alike.

You'll lead the continued evolution of our service model, ensuring our people processes are efficient, scalable and fit for a growing organisation. At the same time, you'll remain close to complex employee matters, providing expert guidance and leadership when it matters most.

What You'll Own

Leading and evolving our People Services function, ensuring the delivery of consistent, high-quality support across employee enquiries, case management and people operations.

Driving service excellence through clear service standards, performance metrics, reporting and continuous improvement initiatives.

Overseeing employee relations, performance, conduct, wellbeing and workplace investigations, while managing complex and higher-risk matters.

Using people and case management data to identify trends, manage risk and recommend improvements that enhance employee outcomes and reduce repeat demand.

Leading the continued optimisation of Workday, self-service capability, automation and process simplification across the employee lifecycle.

Providing recruitment leadership and business partnering support for Restaurant Support Centre leaders.

Building a high-performing People Services team, developing capability and fostering a culture of accountability, ownership and customer focus.

Partnering with leaders across People & Culture, Industrial Relations, Legal and the broader business to deliver consistent and commercially sound people outcomes

Personally lead complex employee relations cases and investigations end to end, partnering with business leaders to resolve challenging matters.

About You

You're an experienced HR leader who knows how to balance strategy with execution.

You bring:

Significant experience leading People Services, HR Operations or Employee Relations functions.

Strong expertise in employment relations, workplace investigations and employment legislation – allowing you to provide real-time advice to inform decision making for your team.

A track record of leading high-performing teams in complex and fast-paced environments.

Experience developing service models, service levels and operational performance metrics.

Strong commercial acumen and the ability to influence senior stakeholders.

A passion for continuous improvement, technology and creating better employee experiences.

The confidence to lead through change and challenge the status quo when needed.

An authentic leader who genuinely cares about their people, sets high standards, and supports and challenges their team to be at their best.

A demonstrated ability to lead complex ER investigations yourself – rolling up the sleeves when and as required

Why Collins Foods?

At Collins Foods Limited, our people are at the heart of everything we do. We are committed to creating a workplace where our teams can thrive, grow and do their best work every day.

This role offers:

The opportunity to lead a critical function supporting more than 19,000 + employees.

Direct exposure to senior executives and key business decision makers.

The ability to influence organisational strategy and culture.

Ownership of a large-scale People Services transformation journey.

A collaborative and values-driven environment focused on growth and continuous improvement.

Ready to Make an Impact?

If you're a forward-thinking HR leader who is passionate about service excellence, leadership and driving meaningful organisational outcomes, we'd love to hear from you.

Join us and help shape the next chapter of People Services at Collins Foods Limited.

Please note, the successful applicant will be required to undertake pre-employment screening, which may include a National Police Check, qualification verification and employment reference checks.

Collins Foods Limited is committed to creating a diverse and inclusive workplace where everyone feels they belong. We are proud to be an equal opportunity employer and welcome applications from people of all backgrounds, experiences and perspectives.