Head of People Operations

NightOwl Convenience; Brisbane; On-site; AUD 180,000 - 240,000; Full time

Job summary

NightOwl Convenience in Brisbane is seeking a Head of People Operations to build capability, drive performance, and elevate engagement across a growing retail network. You will lead training, learning frameworks, leadership pathways, and workforce initiatives to drive operational excellence.

Working with Executive and Operational Leadership, you will oversee employee relations, compliance, and governance, strengthening organisational capability and leadership effectiveness across sites and field

Qualifications

• 5+ years in HR management or people operations.
• Strategic HR planning aligned to business strategy.
• Strong knowledge of Australian employment law and compliance.
• Experience in recruitment, talent management, and employee relations.
• Self-motivated with strong organisational and time management.
• Able to influence across levels and work with minimal supervision.
• Adaptable in a changing environment.
• Experience with remote teams.

Responsibilities

• Develop and implement comprehensive people strategies and policies.
• Oversee recruitment, onboarding, and induction programs.
• Lead performance management including goal setting and reviews.
• Advise on employee relations matters, conflict resolution, policy interpretation.
• Develop and deliver training programmes to enhance skills.
• Partner with department heads to tailor people solutions.

Skills

HR management

Strategic HR planning

Australian employment law

Recruitment

Employee relations

Leadership

Change management

Remote teams experience

Job description

The Head of People Operations is responsible for building the capability, performance, and engagement of our workforce across a growing retail network and affiliated businesses.

Working closely with the Executive and Operational Leadership teams, this role leads the development and improvement of training programs, learning frameworks, leadership pathways, and workforce initiatives that drive operational excellence across our sites and field teams.

While maintaining oversight of employee relations, compliance, and people governance, the primary purpose of this role is to strengthen organisational capability, elevate leadership effectiveness, and enhance operational performance through exceptional training, development, and people programs.

Key responsibilities

Develop and implement comprehensive people strategies and policies that align with the organisation's business objectives and support sustainable growth

Oversee all recruitment and talent acquisition activities, including onboarding, induction, and integration programs to ensure new team members are effectively integrated into the business

Lead performance management processes, including goal setting, reviews, and development planning for all staff levels

Provide strategic advice on employee relations matters, including conflict resolution, disciplinary procedures, and policy interpretation

Develop and deliver training and development programmes to enhance employee skills, engagement, and career progression

Partner with department heads to understand business needs and provide tailored people solutions

What we're looking for

A minimum of 5+ years' experience in HR management or people operations roles

Proven experience in strategic HR planning and the ability to align people initiatives with business strategy

Strong knowledge of Australian employment law, industrial relations, and compliance requirements

Demonstrated expertise in recruitment, talent management, and employee relations

Self-motivated with strong organisational and time management skills

Ability to interact with and influence people at all levels

Ability to achieve outcomes with minimal supervision

Ability to adapt to a changing environment

Experience in working with remote teams.