Head of People Operations

NightOwl Convenience Stores; Brisbane; On-site; AUD 140,000 - 210,000; Full time

Job summary

NightOwl Convenience Stores is seeking a Head of People Operations in Australia to drive capability, performance and engagement across our growing retail network. You will work with the Executive and Operational Leadership teams to develop training programs, learning frameworks, leadership pathways, and workforce initiatives that elevate operational excellence across sites and field teams.

The role oversees employee relations, compliance and people governance, with a primary focus on

Qualifications

• Minimum 5+ years' experience in HR management or people operations.
• Experience aligning people initiatives with business strategy.
• Strong knowledge of Australian employment law, industrial relations, and compliance.
• Demonstrated expertise in recruitment, talent management, and employee relations.
• Self-motivated with strong organisational and time management skills.
• Ability to interact with and influence people at all levels.

Responsibilities

• Develop and implement comprehensive people strategies and policies that align with the organisation's business objectives and support sustainable growth.
• Oversee all recruitment and talent acquisition activities, including onboarding, induction, and integration programs to ensure new team members are effectively integrated into the business.
• Lead performance management processes, including goal setting, reviews, and development planning for all staff levels.
• Provide strategic advice on employee relations matters, including conflict resolution, disciplinary procedures, and policy interpretation.
• Develop and deliver training and development programmes to enhance employee skills, engagement, and career progression.
• Partner with department heads to understand business needs and provide tailored people solutions.

Skills

HR management

Strategic HR planning

Australian employment law

Recruitment & talent management

Employee relations

Job description

About the role

The Head of People Operations is responsible for building the capability, performance, and engagement of our workforce across a growing retail network and affiliated businesses.

Working closely with the Executive and Operational Leadership teams, this role leads the development and improvement of training programs, learning frameworks, leadership pathways, and workforce initiatives that drive operational excellence across our sites and field teams.

While maintaining oversight of employee relations, compliance, and people governance, the primary purpose of this role is to strengthen organisational capability, elevate leadership effectiveness, and enhance operational performance through exceptional training, development, and people programs.

Key responsibilities

Develop and implement comprehensive people strategies and policies that align with the organisation's business objectives and support sustainable growth

Oversee all recruitment and talent acquisition activities, including onboarding, induction, and integration programs to ensure new team members are effectively integrated into the business

Lead performance management processes, including goal setting, reviews, and development planning for all staff levels

Provide strategic advice on employee relations matters, including conflict resolution, disciplinary procedures, and policy interpretation

Develop and deliver training and development programmes to enhance employee skills, engagement, and career progression

Partner with department heads to understand business needs and provide tailored people solutions

What we're looking for

A minimum of 5+ years' experience in HR management or people operations roles

Proven experience in strategic HR planning and the ability to align people initiatives with business strategy

Strong knowledge of Australian employment law, industrial relations, and compliance requirements

Demonstrated expertise in recruitment, talent management, and employee relations

Self-motivated with strong organisational and time management skills

Ability to interact with and influence people at all levels

Ability to achieve outcomes with minimal supervision

Ability to adapt to a changing environment

Experience in working with remote teams.

Welcome to NightOwl Convenience, an Australian retail success story built upon the strength of a recognised and trusted brand.

NightOwl represents value through product, convenience, marketing and merchandising. It is these strengths, facilitated by an experienced team of office personnel and state of the art systems that ensures NightOwl is the largest stand-alone convenience brand in Australia.

NightOwl began as one store in 1975 in Auchenflower, Brisbane and now boasts stores in convenient locations across Queensland, New South Wales and Victoria. Quality is always ensured at NightOwl with stores stocked with quality products and groceries to deliver utmost convenience. Customers will always be excited to “Come and Get” from their local NightOwl.

Source: This is an extract from the company's own website.

Welcome to NightOwl Convenience, an Australian retail success story built upon the strength of a recognised and trusted brand.

NightOwl represents value through product, convenience, marketing and merchandising. It is these strengths, facilitated by an experienced team of office personnel and state of the art systems that ensures NightOwl is the largest stand-alone convenience brand in Australia.

NightOwl began as one store in 1975 in Auchenflower, Brisbane and now boasts stores in convenient locations across Queensland, New South Wales and Victoria. Quality is always ensured at NightOwl with stores stocked with quality products and groceries to deliver utmost convenience. Customers will always be excited to “Come and Get” from your local NightOwl.

Source: This is an extract from the company's own website.