Head of Partnerships & Client Concierge (Remote)

High Conflict Divorce Centre; Geelong; Remote; AUD 140,000 - 170,000; Full time

Job summary

High Conflict Divorce Centre is seeking a Head of Partnerships & Client Concierge (Remote) to lead a panel of partner law firms and our client introduction service. You will grow and nurture partnerships, run introduction meetings, and set high standards for client care, including safety in family-violence contexts.

You will manage a small team, collaborate with the Managing Director, and report outcomes while ensuring CRM accuracy.

Qualifications

• Experience leading a team with commercial or partnership goals.
• Strong sales and account management skills with professional services firms, ideally in family law.
• A deep understanding of high-conflict separation and family violence, and how to support people safely.
• Lived or professional experience of high-conflict family law matters.
• Experience running a intake or client success function in your own practice or law firm.
• You may have current accreditation as a Family Dispute Resolution practitioner (highly desirable).

Responsibilities

• Grow and look after our partner firm panel, making sure every firm gets real value from working with us.
• Lead partner meetings and new partnerships with our Partnerships Manager and Managing Director.
• Run our client introduction service: preparing clients, attending introduction meetings with them and following up.
• Set the standard for how clients are cared for, including safe practice where family violence is present.
• Lead, coach and develop the partnerships and concierge team.
• Report on partner and client outcomes and keep our CRM accurate.

Skills

Team leadership

Sales skills

Account management

Family law familiarity

High-conflict experience

Client onboarding

Tools

CRM software

Job description

Head of Partnerships & Client Concierge (Remote)

High Conflict Divorce Centre – Geelong VIC

You'll lead our partner law firm panel and our client introduction service: growing and looking after our partner firms, and making sure every client we introduce to a firm feels prepared, supported and confident. You'll lead a small team and work closely with our Managing Director.

Key responsibilities

Grow and look after our partner firm panel, making sure every firm gets real value from working with us.

Lead partner meetings and new partnerships with our Partnerships Manager and Managing Director.

Run our client introduction service: preparing clients, attending introduction meetings with them and following up.

Set the standard for how clients are cared for, including safe practice where family violence is present.

Lead, coach and develop the partnerships and concierge team.

Report on partner and client outcomes and keep our CRM accurate.

About you

Experience leading a team with commercial or partnership goals.

Strong sales and account management skills with professional services firms, ideally in family law.

A deep understanding of high-conflict separation and family violence, and how to support people safely.

Lived or professional experience of high-conflict family law matters .

Experience running a intake or client success function in your own practice or law firm.

You may have current accreditation as a Family Dispute Resolution practitioner (highly desirable).

About us

High Conflict Divorce Centre (HCDC) helps people navigating high-conflict separation connect with the support they need, including great family lawyers. Our team blends lived experience of high-conflict separation with deep sales and marketing expertise, and we work alongside a growing panel of partner law firms and related services who share our commitment to genuinely doing right by clients.

Work that genuinely changes the trajectory for people at one of the hardest points in their lives.

A leadership role with real ownership in a growing business.

• A competitive base salary plus superannuation and performance-based incentives.