Practice Manager – Growth & Partnerships

High Conflict Divorce Centre; Geelong; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Base salary + superannuation

Performance-based incentives

Job summary

High Conflict Divorce Centre in Geelong seeks a growth-focused Practice Manager to run the commercial side of partner relationships, invoicing and client onboarding. You will win new partner firms, oversee existing partnerships, report on performance and identify revenue growth opportunities.

You will support clients through early engagement with partner firms, while ensuring professional boundaries and effective intake coordination. This role suits an experienced leader in professional services.

Qualifications

• Experience leading a team with commercial or partnership goals.
• Strong sales and account management skills with professional services firms, ideally in family law.
• Deep understanding of high-conflict separation and family violence, and how to support people safely.
• Experience running an intake or client success function in your own practice or law firm.
• Family Dispute Resolution accreditation is highly desirable.

Responsibilities

• Identify, approach and onboard new partner law firms.
• Manage and develop existing partner relationships through regular reviews and check-ins.
• Identify opportunities to grow revenue, partner engagement and service reach.
• Prepare regular performance reports for the business and for partner firms.
• Track key metrics and turn the data into clear recommendations.
• Issue accurate, timely invoices to partner firms.
• Manage accounts receivable and follow up to ensure prompt payment.
• Support clients through their first engagement with partner firms, from preparation and meetings to follow-up.
• Coordinate with the intake team so client handovers are smooth.
• Keep CRM records and processes accurate and continually improve them.
• Work within clear professional boundaries, providing support and advocacy but never legal advice.

Skills

Sales

Account management

Team leadership

Relationship management

Client engagement

Tools

CRM software

Job description

High Conflict Divorce Centre – Geelong VIC

HCDC supports people going through high-conflict separation and connects them with the right family law and support services.

The role

This is a growth-focused practice management role. You’ll run the commercial side of our partner relationships: winning new partner firms, managing existing ones, reporting on performance, invoicing and collecting payments, and finding where the business can grow next. You’ll also support clients through their early engagement with partner firms.

It suits an experienced legal practice manager who enjoys the commercial and growth side of the job. There’s no trust accounting or compliance administration.

Key responsibilities

• Identify, approach and onboard new partner law firms.
• Manage and develop existing partner relationships through regular reviews and check-ins.
• Identify opportunities to grow revenue, partner engagement and service reach.
• Prepare regular performance reports for the business and for partner firms.
• Track key metrics and turn the data into clear recommendations.
• Issue accurate, timely invoices to partner firms.
• Manage accounts receivable and follow up to ensure prompt payment.
• Support clients through their first engagement with partner firms, from preparation and meetings to follow-up.
• Coordinate with the intake team so client handovers are smooth.
• Keep CRM records and processes accurate and continually improve them.
• Work within clear professional boundaries, providing support and advocacy but never legal advice.

About you

• Experience leading a team with commercial or partnership goals.
• Strong sales and account management skills with professional services firms, ideally in family law.
• A deep understanding of high-conflict separation and family violence, and how to support people safely.
• Lived or professional experience of high-conflict family law matters .
• Experience running a intake or client success function in your own practice or law firm.
• You may have current accreditation as a Family Dispute Resolution practitioner (highly desirable).

About us

High Conflict Divorce Centre (HCDC) helps people navigating high-conflict separation connect with the support they need, including great family lawyers. Our team blends lived experience of high-conflict separation with deep sales and marketing expertise, and we work alongside a growing panel of partner law firms and related services who share our commitment to genuinely doing right by clients.

Work that genuinely changes the trajectory for people at one of the hardest points in their lives.

A leadership role with real ownership in a growing business.

A competitive base salary plus superannuation and performance-based incentives.