Head of Operations, Digital Health & Education (Hybrid)

Macquarie University Hospital; Sydney; Hybrid; AUD 170,000 - 190,000; Full time

Benefits offered by this job

Hybrid role

Professional development

Career progression support

Job summary

MindSpot, part of Macquarie University Health, is seeking a Head of Operations to lead systems, processes, resources and infrastructure for a lean, high-performing service. You will report to the Executive Director and own day-to-day performance across business processes, contracts and budgets while enabling growth.

You will collaborate across education, research and clinical services, guiding two direct reports and shaping MindSpot’s operational future within Australia’s trusted digital mental

Qualifications

• Experience in operations, service delivery or business management in healthcare, not-for-profit, university or similarly complex environment.
• Experience setting up performance frameworks, reporting and using data to lift efficiency.
• Knowledge of government funding, contracts and grant management, compliance and reporting obligations.
• Strong financial management including budgets, forecasting and financial controls.

Responsibilities

• Develop and maintain MindSpot's operating model, including business processes, systems and operating practices.
• Provide operational oversight across MindSpot, ensuring requirements, priorities and day-to-day operations are well managed.
• Oversee rostering, service capacity and workforce planning.
• Oversee operational requirements relating to technology, software, procurement, property, facilities and workplace infrastructure.
• Establish and monitor operational KPIs and performance frameworks.
• Enable effective implementation of WHS, risk, compliance and governance requirements.
• Oversee MindSpot's grants, funding agreements and budgets, working with MQ Health Finance Director.
• Identify and resolve operational constraints, coordinate change, and ready the service for new partnerships and growth.
• Build relationships across Macquarie University and MQ Health to strengthen delivery and integration.

Skills

Operations

Service delivery

Budgets

Procurement

Grants management

Contracts

Finance

WHS

Governance

Stakeholder management

Education

Tertiary qualification

Job description

MindSpot, part of Macquarie University Health, is seeking a Head of Operations to lead systems, processes, resources and infrastructure for a lean, high-performing service. You will report to the Executive Director and own day-to-day performance across business processes, contracts and budgets while enabling growth.

You will collaborate across education, research and clinical services, guiding two direct reports and shaping MindSpot’s operational future within Australia’s trusted digital mental