Head of Operations

MindSpot; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

MindSpot, Australia's trusted digital mental health service, seeks a Head of Operations at Macquarie University, North Ryde. You will lead systems, processes, procurement, grants and budgets to keep care flowing while enabling growth, reporting to the Executive Director of MindSpot & Mental Health Services.

This hybrid, full-time fixed-term role runs to 30 June 2028 with 12% superannuation and salary packaging.

Qualifications

• Experience setting up performance frameworks, service standards and reporting to monitor and improve service quality and performance, and using data to inform decisions and lift efficiency.
• Strong stakeholder skills across executive, finance, HR, IT and procurement teams, with practical knowledge of compliance, risk, WHS, privacy and governance requirements.
• Demonstrated leadership potential with a hands-on approach in a lean, evolving service environment.

Responsibilities

• Develop and maintain MindSpot's operating model, including business processes, systems and operating practices.
• Provide operational oversight across MindSpot, managing requirements, priorities and day-to-day operations.
• Oversee rostering, service capacity and workforce planning; manage procurement and facilities.
• Establish and monitor operational KPIs and performance frameworks; ensure WHS and governance compliance.
• Oversee grants, funding agreements and budgets in collaboration with MQ Health Finance Director.

Skills

Performance frameworks

Data-driven decisions

Stakeholder management

Compliance & governance

Leadership potential

Education

Tertiary qualification

Job description

• Full time, fixed term contract until 30 June 2028 in line with current funding, with the possibility of extension
• salary plus 12% superannuation and salary packaging (including venue hire, meals, entertainment and novated leasing)
• Flexible hybrid role, based at Macquarie University, Wallamattagal Campus, North Ryde
• Grow with us: work closely with the Executive Director to lead operations in an integrated clinical service, education and research environment, with professional development and career progression actively supported

Lead the operations of one of Australia's most trusted digital mental health services.

MindSpot is an internationally recognised digital mental health service and research program, and part of Macquarie University Health. Each year, MindSpot helps more than 30,000 Australians access free, evidence-based psychological assessment and treatment by phone and online - and its clinical research arm, the eCentreClinic, designs and evaluates the next generation of digital treatments that feed straight back into frontline care.

We are looking for a Head of Operations to lead the systems, processes, resources and infrastructure that keep MindSpot running well, so our clinicians can focus on the people they support. Reporting to the Executive Director, MindSpot & Mental Health Services, you will own day-to-day operational performance across business processes, systems, procurement, grants, contracts and budgets - keeping a lean, high-performing service steady while supporting its growth.

This is one of two newly created leadership roles in the MindSpot team, offering a unique opportunity to help shape and build our future.

The role suits an operations leader who has built solid foundations and is ready for broader scope. You will work closely with the Executive Director as part of the senior team, lead two direct reports, and have real scope to shape how things are done. You will build working relationships across Macquarie University and MQ Health to support MindSpot's operational needs and strengthen collaboration across education, research and clinical services - joining a dedicated team whose work improves access to quality mental health care for people right across Australia.

About the Role

Reporting to the Executive Director, MindSpot & Mental Health Services, you will:

• Develop and maintain MindSpot's operating model, including business processes, systems and operating practices
• Provide operational oversight across MindSpot, making sure business requirements, priorities and day-to-day operations are well managed, and troubleshooting issues as they arise
• Oversee rostering, service capacity and workforce planning
• Oversee operational requirements relating to technology, software, procurement, property, facilities and workplace infrastructure
• Establish and monitor operational KPIs and performance frameworks
• Enable effective implementation of WHS, risk, compliance and governance requirements, including participation in relevant MQ Health WHS committees
• Oversee MindSpot's grants, funding agreements and budgets - working with the MQ Health Finance Director to monitor expenditure, funding obligations and reporting, and manage financial processes
• Identify and resolve operational constraints, coordinate operational change, and ready the service for new partnerships and growth opportunities
• Build effective working relationships across Macquarie University and MQ Health to strengthen delivery and support integration across education, research and clinical services

About Us

MindSpot's vision is to build an emotionally resilient world by using technology to improve access to, and quality of, mental health care. MindSpot comprises a research clinic (eCentreClinic), a national online mental health service (MindSpot Clinic) and a state-based virtual mental health service (MindSpot GP), with its clinical research arm developing and evaluating innovative digital treatments that inform frontline clinical services. Visit our website: https://www.mindspot.org.au/about-mindspot

At Macquarie University Health we unite the best clinicians with world-renowned researchers and clinical educators to lead the development of health and medical education and practice in Australia. Bringing together Macquarie University Hospital, Macquarie University Health clinics and the Faculty of Medicine, Health and Human Sciences, we are Australia's first fully integrated academic health precinct on a university campus. Founded to advance the tripartite missions of clinical care, learning and research, we are bold and ambitious in our pursuit of patient‑centred excellence, and we are celebrating our 15‑year anniversary.

About You

You are an operations professional who enjoys variety, practical problem‑solving and seeing the direct line between good processes and better outcomes for people. You are comfortable moving between the strategic and the hands‑on, you ask useful questions, and you bring sound judgement to a lean and evolving service environment. You may not have held a senior operations position before, but you have built and improved how things run, and you are ready to step up. Experience in a healthcare not‑for‑profit, or another government‑funded or similarly complex setting, is highly regarded.

Selection Criteria

• Relevant tertiary qualification, with experience in operations, service delivery or business management in a healthcare, not‑for‑profit, university or similarly complex environment
• Experience setting up performance frameworks, service standards and reporting to monitor and improve service quality and performance, and using data to inform decisions and lift efficiency
• Knowledge of government funding, contracts and grant management, including compliance and reporting obligations
• Sound financial management, including budgets, forecasting and financial controls, and experience working with procurement and technology functions
• Experience leading change, improving systems and processes, and managing competing priorities while keeping services running well
• Strong stakeholder skills across executive, finance, HR, IT and procurement teams, with practical knowledge of compliance, risk, WHS, privacy and governance requirements
• Demonstrated potential to grow as a leader, with a hands‑on approach and the ability to build team capability

Pre-Employment Checks

Macquarie University Health cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre‑employment checks relevant to the role they have applied for.

Your employment is conditional upon the completion and maintenance of all role‑required pre‑employment or background checks in terms satisfactory to Macquarie University Health.

A Place Where You Belong

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.

General enquiries: Please contact Rebecca Wood, Talent Acquisition Consultant at @mq.edu.au

For a confidential discussion about the role, please reach out to Katherine Burchfield, Executive Director, MindSpot at @mq.edu.au

**Please note that interviews may commence prior to the closing date**

**We reserve the right to progress or not proceed with applications prior to the closing date, and to close the advertisement early if required**

**Please note this position is only open to Australian citizens, permanent residents and those currently residing in Australia with full working rights**

Applications Close: Sunday, 8th November 2026, 11:59pm AEDT