A well-established Australian venture capital firm is hiring a Head of Operations to join its leadership team. Working closely with the Partners and reporting to the CFO, you’ll turn the firm’s priorities into clear plans and make sure the business runs smoothly, efficiently and compliantly. It’s a broad, hands-on role in a small team where your work is visible and your impact is felt right away.
Key Responsibilities:
- Lead core firm operations, including policy development and review, audit responses, operational risk reviews, support for board reporting where required and coordination of quarterly and annual firm-level reporting
- Coordinate with Investor Relations on investor due diligence, RFPs and data room updates, and manage contract oversight and liaise with external legal counsel on contracts and policy governance
- Oversee the firm’s technology, software subscriptions, cyber security and internal use of AI
- Own the firm’s insurance renewal
- Own the full employee lifecycle, from recruitment and onboarding through to performance, development and exit, ensure compliance with employment law and people and culture regulatory requirements and partner with the CFO on contracts, payroll changes and pay reviews
- Lead team engagement and culture initiatives that build capability and a high-performing, inclusive workplace
- Plan and deliver the firm’s signature events end to end, including founder and portfolio events and team offsites, and manage event budgets.
- Support external communications when needed, including newsletters, Limited Partner communications, social content and research publications
- Contribute to strategy and planning cycles, and drive process improvement and key projects across the firm
- Onboard new portfolio companies into portfolio operations, manage the firm’s founder resource platform and jobs board, lead market benchmarking programs such as the startup salary survey, and provide some talent support for portfolio companies
- Provide office management support where required
Key Requirements:
- Proven experience in leadership positions, including leading people, within an operations role in a startup, scale-up or growing business, whether titled Head of Operations, Chief of Staff, Business Manager or similar
- Working knowledge of contracts, governance and regulatory obligations, including experience working alongside external legal counsel
- Solid people and culture experience, including knowledge of employment law, with the confidence to manage the employee lifecycle independently
- Experience delivering events and cross-functional projects with strong attention to detail
- Strong stakeholder management, with the credibility to work closely with Partners and senior leaders
- A self-starter who is hands on, highly organised and comfortable working in a small team
- Strong data analysis skills, with experience building KPI’s and performance metrics, and sound judgement on regulatory and risk matters
- An exceptional communicator with sharp attention to detail, who can diagnose problems early and anticipate what might go wrong
- Exposure to venture capital, private equity or funds management is a plus but not essential