Head of Sales

Retailworld Resourcing; Sydney; On-site; AUD 190,000 - 210,000; Full time

Benefits offered by this job

Bonus opportunity

Job summary

Retailworld Resourcing is partnering with a Sydney-based online retailer to recruit a Head of Sales. You will lead a 20+ person sales team, shaping strategy, improving conversion and revenue, and partnering with marketing and operations to optimise the end-to-end customer journey.

You’ll report to the CFO/Director of Customer Experience and own performance metrics, KPIs and operating rhythms while delivering ambitious growth in a fast-paced, technology-driven retail business.

Qualifications

• Proven senior sales leadership in a high-volume B2C environment.
• Experience leading sizable sales teams including frontline managers.
• Strong track record in improving sales conversion and revenue performance.

Responsibilities

• Lead, inspire and develop a team of customer-facing sales professionals.
• Own sales performance, revenue delivery, lead conversion and productivity.
• Develop and execute strategies to accelerate sales growth and improve commercial outcomes.
• Build a high-performance sales culture centred on coaching and customer experience.
• Optimise inbound lead management, customer engagement and sales conversion.
• Establish KPIs, reporting and operating rhythms.
• Use sales data to identify opportunities and drive improvement.
• Develop sales leaders and build scalable capability.
• Identify opportunities to streamline processes and support scalability.
• Collaborate with marketing, customer operations and senior stakeholders to improve the customer journey.
• Balance ambitious targets with a customer-first buying experience.

Skills

Senior sales leadership

Team management

B2C sales

Sales analytics

Stakeholder collaboration

Job description

We're partnering with an ambitious, Sydney-based online retailer that's challenging traditional industry practices and transforming the way Australians shop for high-value products. Combining technology, convenience and a customer-first approach, this business is creating a simpler, more transparent and engaging buying experience.

As the business continues its growth journey, we're searching for an exceptional Head of Sales to lead its customer-facing sales function and unlock the next phase of commercial performance. Reporting to the CFO / Director of Customer Experience, you'll take ownership of an established team of approximately 20+ sales professionals, driving sales conversion, productivity, customer engagement and overall commercial results.

What You’ll Be Doing

• Lead, inspire and develop a team of customer-facing sales professionals
• Own sales performance, revenue delivery, lead conversion and individual productivity
• Develop and execute strategies to accelerate sales growth and improve commercial outcomes
• Build a high-performance sales culture centred on coaching, accountability and customer experience
• Optimise inbound lead management, customer engagement and sales conversion
• Establish clear KPIs, performance reporting and consistent operating rhythms
• Use sales data and customer insights to identify opportunities, remove friction and improve results
• Develop sales leaders and create sustainable capability across the team
• Identify opportunities to streamline processes, improve systems and support operational scalability
• Collaborate with marketing, customer operations and senior stakeholders to improve the end-to-end customer journey
• Balance ambitious sales targets with an exceptional, customer-first buying experience

The Opportunity

We're partnering with an ambitious, Sydney-based online retailer that's challenging traditional industry practices and transforming the way Australians shop for high-value products. Combining technology, convenience and a customer-first approach, this business is creating a simpler, more transparent and engaging buying experience.

As the business continues its growth journey, we're searching for an exceptional Head of Sales to lead its customer-facing sales function and unlock the next phase of commercial performance. Reporting to the CFO / Director of Customer Experience, you'll take ownership of an established team of approximately 20+ sales professionals, driving sales conversion, productivity, customer engagement and overall commercial results.

What You’ll Be Doing

• Lead, inspire and develop a team of customer-facing sales professionals
• Own sales performance, revenue delivery, lead conversion and individual productivity
• Develop and execute strategies to accelerate sales growth and improve commercial outcomes
• Build a high-performance sales culture centred on coaching, accountability and customer experience
• Optimise inbound lead management, customer engagement and sales conversion
• Establish clear KPIs, performance reporting and consistent operating rhythms
• Use sales data and customer insights to identify opportunities, remove friction and improve results
• Develop sales leaders and create sustainable capability across the team
• Identify opportunities to streamline processes, improve systems and support operational scalability
• Collaborate with marketing, customer operations and senior stakeholders to improve the end-to-end customer journey
• Balance ambitious sales targets with an exceptional, customer-first buying experience

What You’ll Bring

• Proven senior sales leadership experience within a high-volume B2C environment
• Demonstrated success leading and developing sizable sales teams, including frontline managers
• Strong experience in phone-based, inbound or digitally generated sales environments
• A track record of improving sales conversion, revenue performance and individual productivity
• Experience building scalable sales processes, coaching frameworks and performance management structuresStrong analytical capability, with confidence using sales data to identify opportunities and drive improvement
• The ability to translate commercial strategy into clear, measurable actions
• Experience partnering with senior stakeholders across marketing, operations and customer experience
• A hands-on, engaging leadership style that inspires accountability, ownership and results
• The confidence and adaptability to thrive in an evolving, fast-paced business

What’s in It for You?

• $190,000–$210,000 base salary + superannuation + bonus
• Report directly to senior leadership and play a key role in shaping commercial strategy
• Take accountability for sales strategy, conversion, productivity and commercial outcomes
• Join an innovative online retailer with ambitious plans and significant opportunity to scale
• Build sales capability, improve processes and introduce initiatives that deliver measurable results
• Work within a modern, technology-led retail model that’s redefining the customer buying experience
• Make a visible contribution to the growth and evolution of an ambitious consumer business
• Partner with senior leaders across customer operations, marketing and the broader business to drive results