Head of Operations

International SOS (Australasia) P/L; Canberra; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Additional annual leave

Volunteer days

Health insurance discounts

Job summary

International SOS (Australasia) P/L seeks a seasoned Program Head of Operations to drive defence healthcare service delivery across multiple locations. You will lead governance, risk management and continuous improvement while managing a high-performing operations team.

Working closely with senior stakeholders, you will oversee budgets, workforce planning and recruitment logistics, ensuring contract performance and service coverage in a demanding defence context.

Qualifications

• 5+ years' operations experience, including 3+ years in senior management.
• Background in workforce management, recruitment and logistics.
• Defence industry experience preferred, with exposure to corporate environments advantageous.
• Experience managing operational risk, compliance requirements and budgets.
• Strong communication, reporting and problem-solving skills.

Responsibilities

• Oversee healthcare service delivery across multiple locations, ensuring quality, compliance and contract performance.
• Drive operational performance, workforce planning, recruitment logistics and service coverage.
• Build strong relationships with Defence and key stakeholders.
• Oversee governance, WHS, risk management and audit readiness.
• Manage budgets, identify efficiencies and support contract growth.
• Guide and develop high-performing operational teams.

Skills

Operations management

Workforce planning

Recruitment logistics

Defence industry experience

Budget management

Stakeholder communication

Education

Tertiary qualification

Job description

Competitive base + super + bonus + annual leave

International SOS has a proven record across Australia and the Pacific region, combining global healthcare expertise with a deep understanding of the unique medical requirements for military operations, humanitarian relief and multilateral exercises. With on-demand capability, operational experience across the region, and the ability to engage large-scale distributed workforces; International SOS integrates seamlessly with uniformed capability, offering agile solutions that adapt to domestic and expeditionary military requirements. Globally recognised for our unique expertise, we offer fantastic opportunities to make a meaningful impact, providing care where others can't.

• Australian Citizenship and ability to obtain a Baseline Security Clearance
• Be part of a global leader in medical, security and travel risk management services
• Drive Operational Excellence and Service Performance

Lead the delivery of Defence healthcare services across multiple locations, driving operational excellence, workforce performance and service outcomes.

About the role

Working closely with senior stakeholders, the Program Head of Operations will drive service delivery, quality, governance, risk management and continuous improvement while overseeing a high-performing operations team. Key responsibilities include:

• Oversee healthcare service delivery across multiple locations, ensuring quality, compliance and contract performance
• Drive operational performance, workforce planning, recruitment logistics and service coverage
• Build strong relationships with Defence and key stakeholders
• Oversee governance, WHS, risk management and audit readiness
• Manage budgets, identify efficiencies and support contract growth
• Guide and develop high-performing operational teams

About you

• 5+ years' operations experience, including 3+ years in senior management, with proven success leading large-scale service delivery and workforce management
• Background in workforce management, recruitment and logistics, with agency recruitment experience highly regarded
• Defence industry experience preferred, with exposure to corporate environments advantageous
• Experience managing operational risk, compliance requirements and budgets
• Experience working in fast-paced operations and recruitment environments, with strong communication, reporting and problem-solving skills
• Relevant tertiary qualification; current driver's licence highly desirable

Benefits

• Contribute to a purpose-led organisation that helps clients protect their people while strengthening organisational resilience
• Opportunities to expand your career in a multinational company with consistent growth
• Ongoing training and development opportunities
• Enjoy rewards for your contributions, including service awards
• Option to purchase additional annual leave and paid volunteering days
• Exclusive discounts on health insurance, airlines, technology, and more

At International SOS, we cultivate a supportive atmosphere where everyone can thrive. We encourage applicants from all ages and backgrounds, including Aboriginal and Torres Strait Islander peoples, disabled people, diverse genders, cultures, and languages, LGBTQIA+ identities, neurodivergent individuals and veterans to apply. We value your unique perspectives and skills through our dedication to respect and care. As a truly global organisation; we operate in over 91 countries, with multicultural employees speaking over 100 languages and dialects.

Please note: Only suitable shortlisted candidates will be contacted.