Customer Service Specialist

International SOS; Sydney; Vor Ort; AUD 60.000 - 75.000; Vollzeit

Benefits dieser Stelle

8-week induction

Team culture

Career progression

Global exposure

Zusammenfassung

International SOS in Sydney requires a dedicated professional to deliver high-quality medical, security, and logistical assistance to members during domestic and international travel. You will respond to a high volume of calls and emails, helping people in urgent situations with a calm, empathetic and solution-focused approach.

The role offers a structured induction, a collaborative team culture, and opportunities to develop within a global organisation that values inclusion, respect, and

Qualifikationen

• Candidate demonstrates ability to assist individuals with an empathetic approach.
• Strong communication skills and professional demeanor required.
• Experience in customer-facing roles in fast-paced environments preferred.

Aufgaben

• Handle a high volume of member calls and emails.
• Provide medical, security, and logistical assistance to members during travel.
• Work as part of a global team to deliver timely support and information.

Kenntnisse

Empathy

Communication

Stakeholder management

Problem solving

Jobbeschreibung

Job Type: Permanent position | Full time position

Job Description

Company description International SOS, a renowned global leader in international healthcare, medical assistance, and travel security risk services, boasts a workforce of over 11,000 dedicated professionals worldwide. At International SOS, we are committed to safeguarding the health, safety, and well-being of individuals, providing unparalleled support and services wherever they may be. At International SOS, we cultivate a supportive atmosphere where everyone can thrive.

We encourage applicants from all ages and backgrounds, including Aboriginal and Torres Strait Islander peoples, disabled people, diverse genders, cultures, and languages, LGBTQIA+ identities, neurodivergent individuals and veterans to apply. We value your unique perspectives and skills through our commitment to inclusion, equality, and support. We are a truly global organisation, where diversity is embraced as an asset.

We operate in over 91 countries, with diverse employees speaking over 100 languages and dialects. About the role In this challenging yet rewarding role, you will play a crucial part in providing high-quality medical, security, and logistical assistance to our members.

Your responsibilities will include responding to a high volume of calls and emails from members during their domestic or international travels, ensuring their healthcare, travel, and security needs are met efficiently. The next induction date is set for 4th January 2027. If you are passionate about helping people, possess exceptional communication skills, and excel in a fast-paced environment, then we are eager to have you on board.

Your contribution will directly impact the well-being and safety of individuals around the globe. About you

• Passionate about assisting individuals with a naturally empathetic approach
• Skilled at building and maintaining meaningful relationships with various stakeholders
• Demonstrates keen attention to detail, problem-solving abilities, and can thrive under pressure while collaborating effectively in a demanding setting
• Brings extensive experience in a customer service role with a high level of professionalism, specifically within a customer-centric and process-driven environment
• Must hold Full working rights in Australia

Working Hours

• 13 hour shifts
• Between 7 AM to 9 PM
• Rotating roster; 6-8 shifts per fortnight
• Location: Office based environment, Sydney, Next to Wynyard Train Station

Benefits

• Comprehensive 8-week induction group training, a mix of classroom and on the job experience
• Supportive, collaborative & friendly team culture
• Structured remuneration and progression program, enabling you to grow your career within a global organization
• Collaboration with colleagues from other assistance centers located in each region to gain an international perspective and understanding on world topics and issues
• Exposure to the latest global medical and security updates and trends

At International SOS, we cultivate a supportive atmosphere where everyone can thrive. We encourage applicants from all ages and backgrounds, including Aboriginal and Torres Strait Islander peoples, disabled people, diverse genders, cultures, and languages, LGBTQIA+ identities, neurodivergent individuals and veterans to apply. We value your unique perspectives and skills through our dedication to respect and care.

As a truly global organisation; we operate in over 91 countries, with multicultural employees speaking over 100 languages and dialects.