Head of Network Services

Environmental Jobs; Canberra; Hybrid; AUD 250,000 - 300,000; Full time

Benefits offered by this job

Flexible & hybrid working arrangements

Professional development & executive领导

Relocation Support

Employee Assistance Program

Free gym membership and wellbeing

Job summary

Icon Water in Canberra is seeking a Head of Network Services to provide strategic leadership for the ACT's water and wastewater network. You will oversee a large, multidisciplinary team, driving performance, resilience and safe service delivery for more than 450,000 residents.

This senior role shapes asset management, infrastructure planning and operational excellence, with hybrid work options, a generous salary from AUD 250,000 plus super, relocation support, and opportunities for executive

Qualifications

• Senior leadership experience in utilities or asset-intensive sectors.
• Experience leading large operational/field-based teams.
• Proven track record in service delivery and network reliability outcomes.
• Knowledge of asset management and infrastructure planning.

Responsibilities

• Provide strategic leadership for the Network Services portfolio.
• Drive operational excellence, network resilience, asset performance and service delivery.
• Oversee safety, governance and risk management in operations.
• Lead a multidisciplinary workforce and influence executive and stakeholder environments.
• Support enterprise decision-making and long-term strategic priorities.

Skills

Senior leadership

Operations leadership

Large field workforce

Service delivery performance

Asset management

Infrastructure planning

Organisational improvement

Stakeholder engagement

Budget & governance

Education

Engineering / Infrastructure Management qualification

Job description

Icon Water is an iconic Canberra organisation that has been delivering essential water and wastewater services to the ACT community for more than 100 years. Guided by our values of Care, Connection, Community and Courage, we are committed to building a high-performing, inclusive workplace where people thrive while making a meaningful contribution to the Canberra community.

The Opportunity

As Head of Network Services, you will provide strategic leadership for one of Icon Water's most critical operational portfolios, responsible for the performance, reliability, and ongoing stewardship of Canberra's water and wastewater network infrastructure. Leading a large, multidisciplinary workforce, you will drive operational excellence, network resilience, asset performance, and service delivery outcomes while ensuring the organisation is well positioned to meet future community needs. As a senior leader, you will influence enterprise decision-making, contribute to long‑term strategic priorities, and deliver safe, sustainable, and reliable essential services to over 450,000 Canberrans.

What You Bring

• Extensive senior leadership experience within utilities, infrastructure, engineering, asset‑intensive or other essential service environments.
• Experience leading large operational, field‑based, or technical workforces.
• Proven success managing complex service delivery, operational performance, and water and wastewater network reliability outcomes.
• Strong understanding of asset management, water and wastewater network operations, maintenance, and infrastructure planning principles.
• Experience leading organisational improvement, business transformation, and operational excellence initiatives.
• Ability to influence and collaborate across executive, regulatory, government, and industry stakeholder environments.
• Experience managing operational risk, safety, compliance and governance obligations.
• Strong commercial acumen, including experience managing substantial budgets, resources, contracts and business performance outcomes.
• Relevant tertiary qualifications in Engineering, Infrastructure Management, Business or a related discipline or demonstrated relevant experience.

Why Join Icon Water

• Salary starting from $250,000 plus super
• Flexible and hybrid working arrangements
• Professional development and executive leadership opportunities
• Free gym membership and wellbeing initiatives
• Employee Assistance Program
• A supportive and values‑led workplace culture
• Relocation Support