Head of Network Services

environmentjobs.com; Canberra; Hybrid; AUD 225,000 - 275,000; Full time

Benefits offered by this job

Salary from $250,000 plus super

Flexible and hybrid working

Professional development and executive

Free gym membership and wellbeing

Employee Assistance Program

Relocation Support

Supportive workplace culture

Job summary

Icon Water in Canberra is seeking a Head of Network Services to provide strategic leadership for the ACT's water and wastewater network. You will drive performance, resilience, asset stewardship and service delivery across a large, multidisciplinary team.

The role influences enterprise decisions, shapes long‑term priorities and ensures safe, reliable essential services for more than 450,000 Canberrans. Flexible and hybrid work arrangements, relocation support and a values‑led culture are on

Qualifications

• Extensive senior leadership in utilities or asset-intensive environments.
• Experience leading large operational, field-based teams.
• Proven track record in service delivery, reliability, and risk management.

Responsibilities

• Provide strategic leadership for network services portfolio.
• Drive asset performance, resilience and service outcomes.
• Lead a multidisciplinary workforce and manage budgets and governance.
• Influence executive and regulatory stakeholders to deliver safe, sustainable services.

Skills

Senior leadership

Stakeholder management

Asset management

Operational excellence

Budget management

Education

Engineering degree

Infrastructure Management

Business degree

Job description

Icon Water is an iconic Canberra organisation that has been delivering essential water and wastewater services to the ACT community for more than 100 years. Guided by our values of Care, Connection, Community and Courage, we are committed to building a high-performing, inclusive workplace where people thrive while making a meaningful contribution to the Canberra community.

The Opportunity

As Head of Network Services, you will provide strategic leadership for one of Icon Water's most critical operational portfolios, responsible for the performance, reliability, and ongoing stewardship of Canberra's water and wastewater network infrastructure. Leading a large, multidisciplinary workforce, you will drive operational excellence, network resilience, asset performance, and service delivery outcomes while ensuring the organisation is well positioned to meet future community needs. As a senior leader, you will influence enterprise decision-making, contribute to long‑term strategic priorities, and deliver safe, sustainable, and reliable essential services to over 450,000 Canberrans.

What You Bring

• Extensive senior leadership experience within utilities, infrastructure, engineering, asset‑intensive or other essential service environments.
• Experience leading large operational, field‑based, or technical workforces.
• Proven success managing complex service delivery, operational performance, and water and wastewater network reliability outcomes.
• Strong understanding of asset management, water and wastewater network operations, maintenance, and infrastructure planning principles.
• Experience leading organisational improvement, business transformation, and operational excellence initiatives.
• Ability to influence and collaborate across executive, regulatory, government, and industry stakeholder environments.
• Experience managing operational risk, safety, compliance and governance obligations.
• Strong commercial acumen, including experience managing substantial budgets, resources, contracts and business performance outcomes.
• Relevant tertiary qualifications in Engineering, Infrastructure Management, Business or a related discipline or demonstrated relevant experience.

Why Join Icon Water

• Salary starting from $250,000 plus super
• Flexible and hybrid working arrangements
• Professional development and executive leadership opportunities
• Free gym membership and wellbeing initiatives
• Employee Assistance Program
• A supportive and values‑led workplace culture
• Relocation Support