Head of Network Services

Icon Water; Canberra; Hybrid; AUD 250,000 - 350,000; Full time

Benefits offered by this job

Flexible and hybrid working

Professional development

Free gym membership

Employee Assistance Program

Relocation support

Job summary

Icon Water in Canberra is seeking a Head of Network Services to provide strategic leadership for our critical network infrastructure. You will lead a large, multidisciplinary workforce and drive operational excellence, network resilience, asset performance and service delivery outcomes for the ACT water and wastewater networks.

We value authentic leadership, strong commercial judgement and the ability to balance long-term objectives with day-to-day priorities while collaborating with executive,

Qualifications

• Proven senior leadership experience in utilities or asset-intensive environments.
• Experience leading large operational workforces and complex service delivery.
• Strong understanding of asset management, water and wastewater network operations.

Responsibilities

• Provide strategic leadership for Icon Water's Network Services portfolio.
• Drive operational excellence, network resilience, asset performance and service delivery outcomes.
• Influence enterprise decision-making and collaborate with executive, regulator and government stakeholders.

Skills

Senior leadership

Utilities sector experience

Stakeholder management

Change leadership

Budget management

Regulatory knowledge

Education

Engineering degree or related

Job description

About Icon WaterIcon Water is an iconic Canberra organisation that has been delivering essential water and wastewater services to the ACT community for more than 100 years.

Job Type: Ongoing
Location: Canberra
Job Category: Operations

About Icon WaterIcon Water is an iconic Canberra organisation that has been delivering essential water and wastewater services to the ACT community for more than 100 years.

Our people play a vital role in delivering services that support the health, prosperity and liveability of our region. Guided by our values of Care, Connection, Community and Courage, we are committed to building a high-performing, inclusive workplace where our people can thrive while making a meaningful contribution to the Canberra community.
Icon Water is an Equal Opportunity Employer which values diversity and inclusion. We encourage applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages. We also have a strong focus on gender balance within the organisation and encourage women to apply.

Job Description
The OpportunityAs Head of Network Services, you will provide strategic leadership for one of Icon Water's most critical operational portfolios, responsible for the performance, reliability and ongoing stewardship of Canberra's water and wastewater network infrastructure.
Leading a large, multidisciplinary workforce, you will drive operational excellence, network resilience, asset performance and service delivery outcomes while ensuring the organisation is well positioned to meet future community needs. As a senior leader within the Customer Delivery Portfolios, you will influence enterprise decision-making, contribute to long-term strategic priorities and play a key role in delivering safe, sustainable and reliable essential services to more than 450,000 Canberrans.

What You BringYou are a credible and influential leader with a demonstrated ability to inspire high-performing teams to deliver high-quality, essential operational outcomes for the Canberra community every day. Combining strategic thinking, operational knowledge and sound commercial judgement, you build alignment across diverse stakeholder groups, foster performance accountability and create cultures where leaders, supervisors and frontline teams thrive.
You bring significant leadership experience from utilities, infrastructure, engineering, asset-intensive or other essential services' environments, with a deep appreciation for the operational, regulatory and community responsibilities that come with delivering essential water and wastewater services. Recognised for your ability to navigate change, make informed decisions in complex environments and balance long-term business objectives with operational priorities, you lead with authenticity, develop organisational capability and drive outcomes that create lasting value for customers, communities and the business.

Success In This Role Will Be Supported By

• Extensive senior leadership experience within utilities, infrastructure, engineering, asset-intensive or other essential service environments.
• Demonstrated experience leading large operational, field-based or technical workforces.
• Proven success managing complex service delivery, operational performance and water and wastewater network reliability outcomes.
• Strong understanding of asset management, water and wastewater network operations, maintenance and infrastructure planning principles.
• Experience leading organisational improvement, business transformation and operational excellence initiatives.
• Demonstrated ability to influence and collaborate across executive, regulatory, government and industry stakeholder environments.
• Significant experience managing operational risk, safety, compliance and governance obligations.
• Strong commercial acumen, including experience managing substantial budgets, resources, contracts and business performance outcomes.
• Relevant tertiary qualifications in Engineering, Infrastructure Management, Business or a related discipline or demonstrated relevant experience.

Why Join Icon WaterThis is a rare opportunity to lead a function that sits at the heart of Canberra's essential services network. You will shape operational strategy, influence long-term infrastructure outcomes and lead a critical workforce responsible for delivering services that support the health, prosperity and liveability of our community every day.

In Return, We Offer

• Salary Starting from $250,000 Plus Super
• Flexible and hybrid working arrangements
• Professional development and executive leadership opportunities
• Free gym membership and wellbeing initiatives
• Employee Assistance Program
• A supportive and values-led workplace culture
• Relocation Support

Applications close COB Friday 30 October 2026.