Manager Community Engagement

Icon Water; Canberra; Sur place; AUD 162 000 - 198 000; Plein temps

Avantages offerts par ce poste

Competitive salary

15% employer superannuation

Hybrid working arrangements

Professional development opportunities

Free gym membership

Employee Assistance Program

Collaborative workplace culture

Résumé du poste

Icon Water, Canberra’s essential water and wastewater provider, is seeking a Manager Community Engagement to lead the team shaping how we engage with customers, communities and stakeholders.

You will partner with leaders to deliver a contemporary engagement approach, advising on stakeholder management, sentiment and reputation, across major projects and outreach initiatives. This role requires a collaborative, influences-driven leader committed to public service and community outcomes.

Qualifications

• Expertise in community engagement or stakeholder engagement.
• Experience designing engagement programs and governance.
• Strong stakeholder management and influencing capability.
• Experience leading engagement for major projects or programmes.
• Understanding of community sentiment and reputational risk.
• Proven leadership of professional teams.
• Qualifications in communications or related field.
• IAP2 or equivalent engagement certification.

Responsabilités

• Lead the team shaping how we engage with customers, communities and stakeholders across Canberra.
• Provide strategic advice on stakeholder management, community sentiment and reputation.
• Drive engagement across major infrastructure programs and community education initiatives.
• Partner with leaders to implement consistent engagement practices and governance.

Connaissances

Stakeholder management

Strategic communications

Engagement strategy

Formation

Tertiary qualifications in communications

IAP2 certification

Description du poste

Job Category: Marketing & Communications

Salary: $179,653.00 - $179,653.00

Job Type: Ongoing

Location: Canberra

Job Category: Marketing & Communications

About Icon Water

Icon Water is an iconic Canberra business with a history of providing essential services to Canberra for over 100 years.

We are the ACT’s supplier of essential water and wastewater services and have proudly served our community for over 100 years – sourcing, treating and supplying water, and managing Canberra’s wastewater network. Our work is essential to the health, prosperity and liveability of the region, and we are committed to environmental, social and financial sustainability in everything we do.

Icon Water is a purpose driven organisation where everyone contributes to our core business, ensuring high quality drinking water and sustainable wastewater treatment. Icon Water’s culture is driven by our values of care, connection, community and courage. These are values we see in action every day as we challenge ourselves to meet the expectations of our community.

Icon Water is an Equal Opportunity Employer which values diversity and inclusion. We encourage applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages. We also have a strong focus on gender balance within the organisation and encourage women to apply.

The Opportunity

At Icon Water, strong community relationships are essential to the successful delivery of the services and infrastructure our community relies on every day.

As Manager Community Engagement, you will lead the team responsible for shaping how we engage with customers, communities and stakeholders across Canberra. Working across community expectations, operational delivery and major infrastructure programs, you will play a key role in building trust, strengthening relationships and ensuring ongoing community engagement.

Partnering with leaders across the organisation, you will drive a contemporary and consistent approach to community engagement, providing strategic advice on stakeholder management, community sentiment and reputation. From major projects to community education and outreach initiatives, your work will directly contribute to positive outcomes for both our organisation and the community we serve.

What You'll Bring

You are an experienced engagement leader who understands the importance of building trust and meaningful relationships across diverse stakeholder groups. With experience operating in complex environments, you are comfortable balancing community expectations, organisational priorities and reputational considerations to achieve positive outcomes.

You bring a collaborative leadership style and are skilled at influencing, advising and partnering with stakeholders at all levels. Passionate about community outcomes, you are motivated by the opportunity to contribute to an organisation that delivers essential services and makes a meaningful difference to the Canberra community.

Role

Success in this role will be supported by:

• Expertise in community engagement, stakeholder engagement or strategic communications.
• Experience developing and implementing engagement frameworks, programs and governance approaches.
• Strong stakeholder management, consultation and influencing capability.
• Experience designing, delivering and leading engagement activities associated with significant projects, programs or organisational initiatives.
• Strong understanding of community sentiment, reputational risk and contemporary engagement practices.
• Experience leading and developing professional teams.
• Tertiary qualifications in communications, public relations, stakeholder engagement, social sciences or a related discipline.
• IAP2, Engagement Institute or equivalent engagement certification.

Why Join Icon Water?

This is an opportunity to shape how one of Canberra's most trusted organisations connects with the community it serves.

At Icon Water, you'll have the opportunity to influence organisation-wide engagement practices, support major infrastructure and service initiatives, and help strengthen community trust in an organisation that delivers essential services.

You'll join a values-led organisation committed to investing in its people and creating meaningful outcomes for customers, communities and the region.

In Return, We Offer

• Competitive salary and employment conditions
• 15% employer superannuation contribution
• Flexible and hybrid working arrangements
• Professional development opportunities
• Free gym membership and wellbeing initiatives
• Employee Assistance Program
• A collaborative and supportive workplace culture

Applications close Friday 23 October 2026.