Supervisor Product Quality Assurance

Icon Water; Canberra; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

15% employer superannuation

Flexible working arrangements

Professional development

Health and wellbeing initiatives

Employee Assistance Program

Collaborative workplace culture

Job summary

Icon Water in Canberra is seeking an experienced Supervisor Product Quality Assurance to lead a specialist team responsible for the quality, safety and regulatory compliance of our water and wastewater product streams.

You will partner with operational teams, regulators and industry stakeholders to drive product quality management, compliance and continuous improvement initiatives across our systems, delivering safe, reliable services for the Canberra community.

Qualifications

• Experience leading technical professionals and managing projects.
• Knowledge of water and wastewater systems and regulatory requirements.
• Tertiary qualifications in engineering, science or related discipline.

Responsibilities

• Lead a specialist team ensuring quality, safety and regulatory compliance.
• Drive quality management, risk-based assurance and continuous improvement.
• Engage regulators, industry bodies and external stakeholders.
• Collaborate with operations to deliver safe drinking water and environmental outcomes.

Skills

Technical leadership

Product quality management

Regulatory compliance

Risk management

Stakeholder engagement

Continuous improvement

Education

Engineering or science degree

Professional membership (highly regarded)

Job description

Icon Water is an iconic Canberra organisation that has been delivering essential water and wastewater services to the ACT community for more than 100 years.

Our people play a vital role in delivering services that support the health, prosperity and liveability of our region. Guided by our values of Care, Connection, Community and Courage, we are committed to building a high-performing, inclusive workplace where our people can thrive while making a meaningful contribution to the Canberra community.

Icon Water is an Equal Opportunity Employer which values diversity and inclusion. We encourage applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages. We also have a strong focus on gender balance within the organisation and encourage women to apply.

The Opportunity

At Icon Water, protecting public and environmental health is fundamental to delivering the essential services our community relies on every day.

As Supervisor Product Quality Assurance, you will lead a specialist team responsible for ensuring the quality, safety and regulatory compliance of Icon Water's water, wastewater, and environmental product streams. Working across the organisation, you will provide technical leadership and risk-based assurance that supports safe and reliable service delivery while protecting community and environmental outcomes.

Partnering with operational teams, regulators and industry stakeholders, you will play a key role in driving product quality management, compliance and continuous improvement initiatives across our water and wastewater systems. Your expertise will help ensure Icon Water continues to meet the highest standards of public health, environmental stewardship and regulatory performance.

This is an opportunity to apply your technical expertise in a role where your work has a direct impact on the health and wellbeing of the Canberra community.

What You’ll Bring

You are an experienced technical leader with a strong understanding of product quality, regulatory compliance and risk management within operational environments. You enjoy leading specialist teams and collaborating across diverse stakeholder groups to provide effective assurance, solve complex challenges and deliver meaningful outcomes.

With a focus on continuous improvement and evidence-based decision-making, you can balance technical excellence with practical service delivery outcomes. You are motivated by the opportunity to contribute to an organisation that delivers services essential to the community while protecting public and environmental health.

Success in this role will be supported by:

• Expertise in product quality management, environmental health, water quality, wastewater quality or related regulatory compliance frameworks.
• Experience developing, implementing and monitoring quality assurance, risk management and compliance programs.
• Strong knowledge of water and wastewater systems, treatment processes and relevant regulatory requirements.
• Experience leading technical professionals and managing projects, contractors and specialist service providers.
• Demonstrated ability to engage effectively with regulators, industry bodies and external stakeholders.
• Tertiary qualifications in engineering, science or a related discipline, with relevant professional membership highly regarded.

Why Join Icon Water?

This is more than a technical leadership role. It is an opportunity to influence the systems, practices and standards that protect the health of our community and environment.

At Icon Water, you'll join a purpose-driven organisation where your expertise will directly contribute to the delivery of safe drinking water, sustainable wastewater services and strong environmental outcomes for the Canberra region. You'll work alongside dedicated professionals who are committed to operational excellence, innovation and continuous improvement.

In return, we offer:

• Competitive salary and employment conditions
• 15% employer superannuation contribution
• Flexible working arrangements
• Professional development and career growth opportunities
• Health and wellbeing initiatives
• Employee Assistance Program
• A collaborative and supportive workplace culture