Head of Managed Services

SBS; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

SBS Head of Managed Services is responsible for owning and delivering the Managed Services strategy and ensuring reliable, 24/7 playout and national transmission for SBS television and radio. You will lead a multidisciplinary team, manage major partners, and own service levels, KPIs and incident response.

Reporting to the Chief Technology Officer, you will align technology delivery with SBS priorities, drive continuous improvement, and contribute to broader technology strategy within SBS

Qualifications

• Senior leadership experience in high-consequence, audience-facing or mission-critical environments.
• Experience managing large outsourced or managed-service arrangements.
• Proven ability to lead significant projects, service transitions and organizational change.
• Strong expertise in vendor governance and contract lifecycle management.
• Experience translating service performance and risk into executive-level assurance.

Responsibilities

• Lead performance of playout, transmission and distribution services with reliability and operational excellence.
• Govern enterprise vendor partnerships to improve performance and strategic alignment.
• Drive technology transformation and continuous improvement for efficiency and resilience.
• Lead infrastructure services across broadcast, playout, transmission, distribution, digital and supporting systems; develop teams and culture.
• Oversee business continuity, budgeting, risk, and long-term planning to support SBS objectives.
• Manage people, suppliers, contracts, budget, risk and service outcomes across Managed Services.

Skills

Senior leadership

Incident management

Vendor governance

Contract lifecycle

Service level management

Disaster recovery

Executive communication

Job description

Lead SBS Managed Services, ensuring resilient 24/7 broadcast and digital services through strong teams, partners and operational leadership.

At SBS, we embrace difference and welcome applications from people of all backgrounds.

We acknowledge the unique contribution Aboriginal and Torres Strait Islander peoples make to our society and workplace, and their enduring connection to land, sea, sky and community.

The Role:

Reporting to the Chief Technology Officer, the Head of Managed Services owns and delivers the Managed Services strategy, aligned with SBS Technology and broader business priorities.

The role is accountable for the performance, resilience and continuity of SBS’s on-air and online services, supported by complex broadcast infrastructure. It leads a multidisciplinary team of subject matter experts and contractors and has end-to-end responsibility for the performance of major managed-service partners, including contractual obligations, service levels and key performance indicators (KPIs).

The role ensures the reliable, 24/7 playout and national transmission of SBS television and radio services and leads the response to significant service incidents. As a member of the SBS Technology Senior Leadership Team, the Head of Managed Services also contributes to broader technology strategy and priorities.

Key Responsibilities:

• Lead the performance of SBS’s playout, transmission and distribution services, ensuring reliability, operational excellence and strong outcomes for the business and audiences.
• Govern enterprise vendor partnerships to improve performance, innovation, commercial value and strategic alignment with respect to broadcast, transmission and other playout activities.
• Drive technology transformation and continuous improvement to strengthen efficiency, resilience and future capability.
• Lead the performance, resilience and continuous improvement of SBS’s broadcast, playout, transmission, distribution, digital and supporting infrastructure services, including considering service delivery in a vastly changing media environment. Lead, develop and inspire multidisciplinary teams, building capability and fostering an inclusive, collaborative culture across teams and stakeholders.
• Contribute to business continuity, financial management, risk and long-term planning in support of SBS’s organisational objectives.
• Own the performance, people, suppliers, contracts, budget, risk and service outcomes of SBS’s Managed Services environment, ensuring reliable, resilient and cost-effective delivery across all managed services.

About you:

You will bring

• Senior leadership and influencing experience in a high-consequence, audience-facing or mission-critical service environment, specifically across broadcast, media, telecommunications, streaming or similar critical infrastructure.
• Proven experience leading significant operational incidents and communicating clearly with executives, business stakeholders and external suppliers under pressure.
• Extensive experience managing large-scale, technically and operationally complex outsourced or managed-service arrangements.
• Demonstrated experience leading significant projects, service transitions and organisational change.
• Demonstrated experience building trusted relationships and influencing across executives, internal teams and external suppliers to achieve shared outcomes in a complex, high-pressure environment.
• Strong expertise in commercial negotiation, contract lifecycle management, supplier governance, service-level management and dispute resolution.
• Experience providing insight into service performance, operational risk and incident information and translating it into clear executive-level assurance.
• Expertise in resilience, business continuity and disaster recovery within an always-on operating environment.

For more details,read the Job Description attached at the end of this job advertisement.

As part of our recruitment process, SBS may conduct reference checks and review information that is publicly available online, including social media profiles, in line with privacy and anti-discrimination laws. If we collect information from any other sources, candidates will be notified in line with privacy laws.

We recognise that candidates may use AI tools to support application drafting. While AI may assist with structure, clarity or grammar, submissions should reflect your own experience and judgement. AI tools must not be used during interviews or assessment tasks unless permitted by SBS. You remain responsible for the accuracy and originality of the information you provide throughout the recruitment process.

The Department

SBS Technologycan be thought of as the'engine room' of SBS. Our primary role is to enable and support production, distribution, and transmission of content across television, radio, and online platforms. Our teams achieve this by working collaboratively to design innovative solutions and deliver end-to-end services for our business stakeholders.

Some of the reasons to consider working with us

• The people! We truly celebrate and welcome difference at SBS and encourage everyone to bring their whole self to work & you’ll be part of one of the most inclusive companies in Australia!
• The culture and the engagement of our workforce! 90% of our employees have stated that they are proud to work for SBS!
• We offer a range of benefits from health care checks, salary packaging, Employee Assistance Programme, flexible work arrangements and discounted gym membership nationally with Fitness Passportprogram!
• We’re agile and innovative in the way we work, as well as being a trusted and established brand. At SBS we have been broadcasting for 50 + years and our future is packed with many more exciting developments!
• We also love to promote from within! Our divisions support development opportunities to help team members grow and move into new roles.

For other opportunities within SBS, please visit our careers website SBS Careers - Working at SBS

About SBS

SBS is one of the world's most unique and innovative media organisations, producing trusted, meaningful, and engaging content that exists for all Australians to inspire, support and celebrate the diversity of our multicultural society.

Our purpose, for the last 50+ years, has reflected and explored the evolving diversity of Australia, investing in initiatives to deepen its connections with communities, sharing their stories and giving a voice to those often unheard, with the aim of increasing understanding and respect of the differences that make up Australia.

SBS is a truly distinctive network, showcasing multicultural, multilingual and First Nations stories otherwise untold in the Australian media.

Reasonable Adjustments

SBS recognises that everyone is unique, and you might require some adjustments to ensure you have the best opportunity to apply and put your skills forward for consideration. If we can make some adjustments to the SBS recruitment/interview process to better enable you to shine, then please contact *******@sbs.com.au and let us know.

Adjustments include but are not limited to alternative application methods, interview setups, physical requirements, guidance for trans or gender diverse applicants, specific interview availability times and more. To find out more about reasonable adjustments with SBS, please view our video here.

In addition, SBS is a proud member of the Hidden Disabilities Sunflower initiative, helping us create a workplace where people feel seen, understood, and supported.

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