Head of Last-Mile Operations & Growth

Dragonfly International; Brisbane; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Performance based bonus

Flexible working arrangements

Growth opportunities in Australia and/

Mobile phone allowance

Job summary

Dragonfly International is seeking an experienced Director of Operations in Australia to lead the national last-mile operations. You will set strategy, align sites, and drive performance to meet service and growth goals.

The ideal candidate will have a strong logistics background, proven multi-site leadership, and a track record in change management, safety, and regulatory compliance. You will partner with senior leaders and HR to optimise capacity, cost, and delivery excellence.

Qualifications

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field (MBA preferred).
• Proven experience in operations management within logistics or last-mile delivery.
• Experience managing multi-site operations and scaling growth.
• Strong analytical, data-driven decision-making, and problem-solving skills.
• Exceptional leadership with team-building and change-management experience.
• Excellent communication with diverse stakeholders.

Responsibilities

• Own and lead the national operations function, setting strategy and performance standards.
• Drive site performance across the network to be efficient, scalable, and cost-effective.
• Lead KPI-driven quality management with SOPs across sites and road.
• Oversee workforce planning, rostering, contractor capacity, and staffing.
• Ensure readiness for peak periods and major demand surges.
• Maintain safety, regulatory, and IDC compliance across sites.
• Manage productivity, staffing, and spending to achieve gross margins.
• Build and lead a high-performing operations leadership team.
• Collaborate with senior leaders to resolve issues and support launches.
• Support IR matters with HR and ensure policy consistency.

Skills

Operations management

Multi-site operations

Analytical thinking

Data-driven decision making

Leadership

Communication skills

Education

Bachelor’s degree in Business Administration

MBA preferred

Job description

Dragonfly International is seeking an experienced Director of Operations in Australia to lead the national last-mile operations. You will set strategy, align sites, and drive performance to meet service and growth goals.

The ideal candidate will have a strong logistics background, proven multi-site leadership, and a track record in change management, safety, and regulatory compliance. You will partner with senior leaders and HR to optimise capacity, cost, and delivery excellence.