Director of Operations

Dragonfly; Brisbane; On-site; AUD 180,000 - 240,000; Full time

Job summary

Dragonfly Brisbane is seeking an experienced Director of Operations to lead national last-mile delivery operations, drive growth, and optimise performance. You will shape strategy, build capability, and ensure exceptional service as volumes rise across Australia.

As a senior leader, you will foster a data-driven culture, manage safety and compliance, and partner with finance, tech, HR and external stakeholders to scale operations in Australia and Canada.

Qualifications

• Bachelor’s degree in Business Administration, Logistics, or a related field.
• Proven experience in operations management within logistics or last-mile delivery.
• Track record in multi-site operations and supporting business growth.
• Strong analytical and problem-solving skills with a data-driven approach.
• Exceptional leadership with team-building and change-management experience.

Responsibilities

• Own and lead the national operations function, setting strategy and performance standards.
• Drive site performance to ensure efficient, scalable, and cost-effective delivery operations.
• Lead quality management with KPI tracking and SOP adherence across sites and on the road.
• Lead workforce planning, rostering, and capacity planning for daily operations and peak periods.
• Ensure readiness for peak events with planning, risk management, and contingency execution.
• Maintain safety, regulatory compliance, and contractor standards across all sites.
• Manage productivity, staffing, and controllable spend to achieve gross margin targets.
• Build and lead a high-performing operations leadership team with accountability and safety culture.
• Partner with senior leadership to resolve issues and support new site or customer launches.
• Collaborate with HR on industrial relations and policy adherence.

Skills

Strategic Leadership

Logistics & Ops

Data-driven decisions

People development

Cross-functional collaboration

Education

Bachelor’s degree in Business Administration or Logistics

MBA preferred

Job description

We are seeking an experienced Director of Operations to join Dragonfly in a highly influential leadership role. As a key member of the leadership team, you will drive our growth strategy, champion people development, and optimise network performance, helping to shape the future success of the business.

About Dragonfly

Dragonfly stands fora different wayof doing e-commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.

At Dragonfly,it’sthe littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.

About the Role

The Director of Operations at Dragonfly ShippingAUSwill be a crucial driver of our growth strategy, taking the lead in optimising the operations of our last-mile delivery services. This role requires a forward-thinking leader with the ability to implement efficient, innovative solutions and elevate service quality to meet increasing delivery volumes. The ideal candidate has a robust background inlogistics, operations management, and strategic planning, with a strong passion for process optimisation and team leadership.This role reports directly tothe Managing Director for Dragonfly Australia.

Key Responsibilities

• Own and lead the national operations function, setting the operational strategy, priorities, standards, and performance expectationsrequired to support Dragonfly’s growth and service commitments.
• Drive consistent site performance across the network, ensuring delivery operations are efficient, scalable, cost-effective, and aligned to key service, productivity, quality, and customer outcomes.
• Headquality management and improvements through the management of cleardaily and weeklyKPIs andstandard operating proceduresto keepalloperational leaders accountable, bothwithinsites and on the road.
• Lead workforce and capacity planning across all locations, including labour forecasting, rostering, contractor capacity, agency labour requirements, and resourcing for daily operations, growth periods, peak events, andHigh-VolumeEvents (HVEs).
• Ensure operational readiness for peak periods and major volume events, including Prime, Black Friday, Cyber Monday, Christmas, and other business-critical demand surges through effective planning, risk management, and contingency execution.
• Maintain strong ownership of safety, regulatory, company policy, and Independent Delivery Contractor (IDC) compliance across all sites, ensuring risks, incidents, contractor standards, and corrective actions are actively managed.
• Ensure financial performanceand target gross margin achievement for each delivery station by managingproductivity, staffing, controllable spend, contractor compensation, etc.
• Build and lead a high-performing operations leadership team, creating a culture of accountability, safety, continuous improvement, clear communication, and disciplined execution.
• Partner with senior leadership, commercial, technology, finance, HR, and external stakeholders to resolve operational issues, improve service delivery, support new site or customer launches, and strengthen operational capability.
• Work with Human Resources to support industrial relations matters, including consultation, workforce change, employee and contractor engagement, union-related matters, and consistent application of operational policies and procedures.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field (MBA preferred).
• Proven experience in operations management withinlogisticsor last-mile delivery.
• Successfultrack recordin managing multi-site operations and supporting business growth.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Exceptional leadership skills, with experience in team building and change management.
• Strong communicationskills, capable of engaging effectively with diverse stakeholders.

Why Join Dragonfly?

• Enjoy a collaborative, team-oriented environment.
• Performance based bonus.
• Competitive remuneration package.
• Growth and development opportunities in both Australia and Canada.
• Play a pivotal role in shaping and accelerating the company’s sustainable and successful growth.