Head of Last-Mile Operations & Growth

Dragonfly; Brisbane; On-site; AUD 180,000 - 240,000; Full time

Job summary

Dragonfly Brisbane is seeking an experienced Director of Operations to lead national last-mile delivery operations, drive growth, and optimise performance. You will shape strategy, build capability, and ensure exceptional service as volumes rise across Australia.

As a senior leader, you will foster a data-driven culture, manage safety and compliance, and partner with finance, tech, HR and external stakeholders to scale operations in Australia and Canada.

Qualifications

• Bachelor’s degree in Business Administration, Logistics, or a related field.
• Proven experience in operations management within logistics or last-mile delivery.
• Track record in multi-site operations and supporting business growth.
• Strong analytical and problem-solving skills with a data-driven approach.
• Exceptional leadership with team-building and change-management experience.

Responsibilities

• Own and lead the national operations function, setting strategy and performance standards.
• Drive site performance to ensure efficient, scalable, and cost-effective delivery operations.
• Lead quality management with KPI tracking and SOP adherence across sites and on the road.
• Lead workforce planning, rostering, and capacity planning for daily operations and peak periods.
• Ensure readiness for peak events with planning, risk management, and contingency execution.
• Maintain safety, regulatory compliance, and contractor standards across all sites.
• Manage productivity, staffing, and controllable spend to achieve gross margin targets.
• Build and lead a high-performing operations leadership team with accountability and safety culture.
• Partner with senior leadership to resolve issues and support new site or customer launches.
• Collaborate with HR on industrial relations and policy adherence.

Skills

Strategic Leadership

Logistics & Ops

Data-driven decisions

People development

Cross-functional collaboration

Education

Bachelor’s degree in Business Administration or Logistics

MBA preferred

Job description

Dragonfly Brisbane is seeking an experienced Director of Operations to lead national last-mile delivery operations, drive growth, and optimise performance. You will shape strategy, build capability, and ensure exceptional service as volumes rise across Australia.

As a senior leader, you will foster a data-driven culture, manage safety and compliance, and partner with finance, tech, HR and external stakeholders to scale operations in Australia and Canada.