Director of Operations

Dragonfly International; Brisbane; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Performance based bonus

Flexible working arrangements

Growth opportunities in Australia and/

Mobile phone allowance

Job summary

Dragonfly International is seeking an experienced Director of Operations in Australia to lead the national last-mile operations. You will set strategy, align sites, and drive performance to meet service and growth goals.

The ideal candidate will have a strong logistics background, proven multi-site leadership, and a track record in change management, safety, and regulatory compliance. You will partner with senior leaders and HR to optimise capacity, cost, and delivery excellence.

Qualifications

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field (MBA preferred).
• Proven experience in operations management within logistics or last-mile delivery.
• Experience managing multi-site operations and scaling growth.
• Strong analytical, data-driven decision-making, and problem-solving skills.
• Exceptional leadership with team-building and change-management experience.
• Excellent communication with diverse stakeholders.

Responsibilities

• Own and lead the national operations function, setting strategy and performance standards.
• Drive site performance across the network to be efficient, scalable, and cost-effective.
• Lead KPI-driven quality management with SOPs across sites and road.
• Oversee workforce planning, rostering, contractor capacity, and staffing.
• Ensure readiness for peak periods and major demand surges.
• Maintain safety, regulatory, and IDC compliance across sites.
• Manage productivity, staffing, and spending to achieve gross margins.
• Build and lead a high-performing operations leadership team.
• Collaborate with senior leaders to resolve issues and support launches.
• Support IR matters with HR and ensure policy consistency.

Skills

Operations management

Multi-site operations

Analytical thinking

Data-driven decision making

Leadership

Communication skills

Education

Bachelor’s degree in Business Administration

MBA preferred

Job description

## Operations DirectorApplylocations: Australia, Queensland, Brisbanetime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR111220# **Come transform the future with us!**What is a typical workday?We are seeking an experienced Director of Operations to join Dragonfly in a highly influential leadership role. As a key member of the leadership team, you will drive our growth strategy, champion people development, and optimise network performance, helping to shape the future success of the business.**About Dragonfly:**Dragonfly stands for a different way of doing e-commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.**About the Role:**The Director of Operations at Dragonfly Shipping AUS will be a crucial driver of our growth strategy, taking the lead in optimising the operations of our last-mile delivery services. This role requires a forward-thinking leader with the ability to implement efficient, innovative solutions and elevate service quality to meet increasing delivery volumes. The ideal candidate has a robust background in logistics, operations management, and strategic planning, with a strong passion for process optimisation and team leadership. This role reports directly to the Managing Director for Dragonfly Australia.**Key Responsibilities:*** Own and lead the national operations function, setting the operational strategy, priorities, standards, and performance expectations required to support Dragonfly’s growth and service commitments.* Drive consistent site performance across the network, ensuring delivery operations are efficient, scalable, cost-effective, and aligned to key service, productivity, quality, and customer outcomes.* Head quality management and improvements through the management of clear daily and weekly KPIs and standard operating procedures to keep all operational leaders accountable, both within sites and on the road.* Lead workforce and capacity planning across all locations, including labour forecasting, rostering, contractor capacity, agency labour requirements, and resourcing for daily operations, growth periods, peak events, and High Volume Events (HVEs).* Ensure operational readiness for peak periods and major volume events, including Prime, Black Friday, Cyber Monday, Christmas, and other business-critical demand surges through effective planning, risk management, and contingency execution.* Maintain strong ownership of safety, regulatory, company policy, and Independent Delivery Contractor (IDC) compliance across all sites, ensuring risks, incidents, contractor standards, and corrective actions are actively managed.* Ensure financial performance and target gross margin achievement for each delivery station by managing productivity, staffing, controllable spend, contractor compensation, etc.* Build and lead a high-performing operations leadership team, creating a culture of accountability, safety, continuous improvement, clear communication, and disciplined execution.* Partner with senior leadership, commercial, technology, finance, HR, and external stakeholders to resolve operational issues, improve service delivery, support new site or customer launches, and strengthen operational capability.* Work with Human Resources to support industrial relations matters, including consultation, workforce change, employee and contractor engagement, union-related matters, and consistent application of operational policies and procedures.**Qualifications and Experience:*** Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field (MBA preferred).* Proven experience in operations management within logistics or last-mile delivery.* Successful track record in managing multi-site operations and supporting business growth.* Strong analytical and problem-solving skills, with a data-driven approach to decision-making.* Exceptional leadership skills, with experience in team building and change management.* Strong communication skills, capable of engaging effectively with diverse stakeholders.**Why Join Dragonfly?*** Enjoy a collaborative, team-oriented environment.* Performance based bonus.* Competitive remuneration package.* Flexible working arrangements.* Growth and development opportunities in both Australia and Canada.* Play a pivotal role in shaping and accelerating the company’s sustainable and successful growth.* Mobile phone allowance.**Ready to influence strategy, elevate performance, and deliver lasting results? Apply now!***Sending packages should be simple. Dragonfly stands for a different way of doing e-commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience. At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia. Welcome to Dragonfly.*