Head of IT & Tech Strategy — Multi-site Hospitality

Gema Group Holdings PL; Sydney; On-site; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary package

Family business culture

Iconic venues & events

Job summary

Gema Group is seeking a Head of IT to be the company’s first dedicated technology leader. You will shape and execute the technology roadmap across national venues, stadia, aviation lounges, and greenfield events, enabling scalable operations and premium customer experiences.

You will partner with Finance, Operations, Procurement and Venue teams to deliver measurable business outcomes, manage core systems, and drive cybersecurity and disaster recovery across a fast-paced hospitality environment.

Qualifications

• 8+ years in IT, with leadership experience
• Experience supporting multi-site or field operations preferred
• Familiarity with workforce management, event management, or venue tech platforms advantageous
• Solid grasp of cloud infrastructure, networks, cybersecurity fundamentals

Responsibilities

• Lead development and execution of the technology roadmap across multi-site national operations
• Manage and support core business systems (HR rostering, event bookings, menu management, POS, ERP)
• Oversee infrastructure, networks, cloud environments, and end-user devices
• Lead IT onboarding for new staff and ensure system access
• Manage cybersecurity posture and data protection practices
• Evaluate and implement new technology to improve efficiency and growth
• Build relationships with external vendors and MSPs
• Develop IT governance, policies, and disaster recovery procedures
• Provide hands-on support during incidents or outages

Skills

IT leadership

Cross-functional collaboration

Communication

Cybersecurity fundamentals

Cloud infrastructure

Education

Bachelor's degree in IT/CS

Tools

Human Force

Momentus

Cooking the Books

POS platforms

NetSuite ERP

Job description

Gema Group is seeking a Head of IT to be the company’s first dedicated technology leader. You will shape and execute the technology roadmap across national venues, stadia, aviation lounges, and greenfield events, enabling scalable operations and premium customer experiences.

You will partner with Finance, Operations, Procurement and Venue teams to deliver measurable business outcomes, manage core systems, and drive cybersecurity and disaster recovery across a fast-paced hospitality environment.