IT Transformation & Ops Director

GEMA Group; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Gema Group, a family-owned hospitality and catering business, seeks a Head of IT to be the first dedicated technology leader across national venues, stadia, aviation lounges, and greenfield events. You will shape the tech roadmap, ensure robust systems, and enable scalable performance with strong commercial acumen.

The role partners with Finance, Operations, Procurement, Payroll, and Venue teams to drive measurable business outcomes and premium customer experiences.

Qualifications

• 8+ years in IT with at least 3 years in a senior or leadership role.
• Experience supporting multi-site or field-based operations; hospitality or events industry advantageous.
• Familiarity with workforce management, event management, or venue technology platforms is a strong advantage.
• Solid grasp of cloud infrastructure, networking, endpoint management, and cybersecurity fundamentals.
• Comfortable in a fast-paced, operationally driven environment.
• Able to work autonomously and structure unclear environments.
• Excellent communicator; able to translate tech to non-technical teams.
• Tertiary qualifications in IT, Computer Science, or related discipline (or equivalent experience).

Responsibilities

• Lead the development and execution of Gema's technology roadmap across multi-site national operations.
• Manage and support core business systems including Human Force, Momentus, Cooking the Books, POS platforms and NetSuiteERP.
• Oversee infrastructure, networks, cloud environments, and end-user devices across locations.
• Lead IT onboarding and provisioning for new staff, including device setup and system access.
• Manage cybersecurity posture, data protection practices, and access controls.
• Evaluate and implement new technology to support efficiency and growth.
• Build and maintain relationships with external vendors and MSPs.
• Develop IT governance, policies, and disaster recovery procedures.
• Provide hands-on support and leadership during incidents or outages.

Skills

IT leadership

Cloud infrastructure

Cybersecurity fundamentals

Communication

Education

IT / Computer Science degree

Tools

Human Force

Momentus

Cooking the Books

POS platforms

NetSuiteERP

Job description

Gema Group, a family-owned hospitality and catering business, seeks a Head of IT to be the first dedicated technology leader across national venues, stadia, aviation lounges, and greenfield events. You will shape the tech roadmap, ensure robust systems, and enable scalable performance with strong commercial acumen.

The role partners with Finance, Operations, Procurement, Payroll, and Venue teams to drive measurable business outcomes and premium customer experiences.