Head of IT

Gema Group Holdings PL; Sydney; On-site; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary package

Family business culture

Iconic venues & events

Job summary

Gema Group is seeking a Head of IT to be the company’s first dedicated technology leader. You will shape and execute the technology roadmap across national venues, stadia, aviation lounges, and greenfield events, enabling scalable operations and premium customer experiences.

You will partner with Finance, Operations, Procurement and Venue teams to deliver measurable business outcomes, manage core systems, and drive cybersecurity and disaster recovery across a fast-paced hospitality environment.

Qualifications

• 8+ years in IT, with leadership experience
• Experience supporting multi-site or field operations preferred
• Familiarity with workforce management, event management, or venue tech platforms advantageous
• Solid grasp of cloud infrastructure, networks, cybersecurity fundamentals

Responsibilities

• Lead development and execution of the technology roadmap across multi-site national operations
• Manage and support core business systems (HR rostering, event bookings, menu management, POS, ERP)
• Oversee infrastructure, networks, cloud environments, and end-user devices
• Lead IT onboarding for new staff and ensure system access
• Manage cybersecurity posture and data protection practices
• Evaluate and implement new technology to improve efficiency and growth
• Build relationships with external vendors and MSPs
• Develop IT governance, policies, and disaster recovery procedures
• Provide hands-on support during incidents or outages

Skills

IT leadership

Cross-functional collaboration

Communication

Cybersecurity fundamentals

Cloud infrastructure

Education

Bachelor's degree in IT/CS

Tools

Human Force

Momentus

Cooking the Books

POS platforms

NetSuite ERP

Job description

Gema Group is a family-owned hospitality and catering business established in 1984.
Over forty years, we've grown into one of Australia's most respected event catering partners, operating across 16 venues in 3 states and delivering catering for marquee events including the Australian Open, Formula One Grand Prix, Supercars Championship Series, and the Australian Motorcycle Grand Prix. From stadia to aviation lounges to airshows, our team shows up to represent and we do it from a kitchen on wheels just as well as from a world-class venue.

The Role

As Head of IT, you'll be the first dedicated technology leader in the business, a foundational role with real influence. The role is a strategic and operational leadership role responsible for enabling scalable business performance through technology, systems integration, data visibility, and operational innovation across Gema Group’s national venues, stadia, aviation, and greenfield event operations.

This role is accountable for the overall technology ecosystem across the business, ensuring Gema’s systems, infrastructure, reporting capability, and operational technologies support the company’s continued growth, operational excellence, and premium customer experiences.

The role combines strategic leadership with strong commercial and operational acumen and requires a proactive leader capable of partnering closely with Finance, Operations, Procurement, Payroll, and Venue teams to ensure technology delivers measurable business outcomes.

Key Responsibilities

Lead the development and execution of Gema's technology roadmap across multi-site national operations

Manage and support core business systems including Human Force (rostering & workforce), Momentus (event bookings & venue management), Cooking the Books (recipe costing & menu management), POS platforms and NetSuiteERP.

Oversee infrastructure, networks, cloud environments, and end-user devices across office and venue locations

Lead IT onboarding and provisioning for new staff, including device setup and system access

Manage cybersecurity posture, data protection practices, and system access controls

Evaluate, recommend, and implement new technology to support operational efficiency and business growth

Build and maintain relationships with external vendors and managed service providers

Develop and maintain IT governance, policies, and disaster recovery procedures

Provide hands‑on support and leadership during incidents or outages

About You

8+ years in IT, with at least 3 years in a senior or leadership capacity

Experience supporting multi‑site or field‑based operations, hospitality, events, retail, or similar industries highly regarded

Familiarity with workforce management, event management, or venue technology platforms is a strong advantage

Solid grasp of cloud infrastructure, networking, endpoint management, and cybersecurity fundamentals

Comfortable working in a fast‑paced, operationally driven environment

A practical problem‑solver who can work autonomously and build structure where there isn't much yet

Excellent communicator, able to translate tech into plain language for a non‑technical team

Tertiary qualifications in IT, Computer Science, or a related discipline (or equivalent experience)

What We Offer

A rare opportunity to build an IT function from the ground up in an established, well‑respected business

A genuine family business culture, values‑led, people‑first, and proud of it

The chance to work across some of Australia's most iconic venues and events

Competitive salary package commensurate with experience