Head of Information & Support Services

Cancer Council VIC; Melbourne; Hybrid; AUD 103,000 - 121,000; Full time

Benefits offered by this job

12% superannuation

17.5% annual leave loading

Not-for-profit salary packaging: up to

Generous leave: study, cultural leave,

Flexible and hybrid work: work from;e

Health and wellbeing support

Growth and development

Collaborative workplace

Job summary

Cancer Council Victoria in Melbourne is seeking an experienced Manager of Information Services to lead Cancer Connect and Quitline operations within the Centre for Information and Supportive Care. Reporting to the Head of Centre for Information and Supportive Care, your role is to lead day-to-day operations, drive performance and ensure service continuity.

You will oversee a large, multidisciplinary workforce, manage budgets and governance, and use service data to improve access, experience and

Qualifications

• A relevant tertiary qualification, or substantial equivalent experience in health or human services.
• Substantial experience managing complex health or human service operations, such as information, contact centre, navigation or cessation services.
• Demonstrated experience leading a large and diverse workforce
• Strong operational judgement and experience using service data to manage performance and drive improvement.
• Demonstrated capability in quality, risk, budgets, contracts and stakeholder management.

Responsibilities

• Lead the day-to-day operations, performance and service continuity of Cancer Connect (13 11 20) and Quitline.
• Lead a large multidisciplinary workforce through team leaders, ensuring effective workforce planning, supervision and capability development.
• Maintain strong quality, safety, privacy, safeguarding, risk and incident-management practices.
• Manage operational budgets, contracts, systems and service-provider relationships within delegated authority.
• Use service data, demand and client insights to drive continuous improvement in access, experience and outcomes.

Skills

Operational leadership

Workforce management

Performance management

Data-driven decision making

Stakeholder management

Education

Tertiary qualification in health or human services

Job description

Cancer Council Victoria in Melbourne is seeking an experienced Manager of Information Services to lead Cancer Connect and Quitline operations within the Centre for Information and Supportive Care. Reporting to the Head of Centre for Information and Supportive Care, your role is to lead day-to-day operations, drive performance and ensure service continuity.

You will oversee a large, multidisciplinary workforce, manage budgets and governance, and use service data to improve access, experience and