Manager of Information Services (CCD.04)

Cancer Council VIC; Melbourne; Híbrido; AUD 103.000 - 121.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

12% superannuation

17.5% annual leave loading

Not-for-profit salary packaging: up to

Generous leave: study, cultural leave,

Flexible and hybrid work: work from;e

Health and wellbeing support

Growth and development

Collaborative workplace

Descripción de la vacante

Cancer Council Victoria in Melbourne is seeking an experienced Manager of Information Services to lead Cancer Connect and Quitline operations within the Centre for Information and Supportive Care. Reporting to the Head of Centre for Information and Supportive Care, your role is to lead day-to-day operations, drive performance and ensure service continuity.

You will oversee a large, multidisciplinary workforce, manage budgets and governance, and use service data to improve access, experience and

Formación

• A relevant tertiary qualification, or substantial equivalent experience in health or human services.
• Substantial experience managing complex health or human service operations, such as information, contact centre, navigation or cessation services.
• Demonstrated experience leading a large and diverse workforce
• Strong operational judgement and experience using service data to manage performance and drive improvement.
• Demonstrated capability in quality, risk, budgets, contracts and stakeholder management.

Responsabilidades

• Lead the day-to-day operations, performance and service continuity of Cancer Connect (13 11 20) and Quitline.
• Lead a large multidisciplinary workforce through team leaders, ensuring effective workforce planning, supervision and capability development.
• Maintain strong quality, safety, privacy, safeguarding, risk and incident-management practices.
• Manage operational budgets, contracts, systems and service-provider relationships within delegated authority.
• Use service data, demand and client insights to drive continuous improvement in access, experience and outcomes.

Conocimientos

Operational leadership

Workforce management

Performance management

Data-driven decision making

Stakeholder management

Educación

Tertiary qualification in health or human services

Descripción del empleo

Manager of Information Services (CCD.04)

• Be part of Australia's most trusted cancer not-for-profit organisation
• Lead Cancer Connect (13 11 20) and Quitline operations
• Lead a large, multidisciplinary workforce through established team leaders
• Drive service performance, quality, safety and continuous improvement
• Full-time, ongoing position

About your environment

Since our establishment in 1936, Cancer Council Victoria has developed an international reputation for innovative work in cancer research, prevention and support. As an independent, not-for-profit organisation, we play a leading role in reducing the impact of all cancers on all people.

The Cancer Control Division brings together prevention, early detection, information, supportive care, policy, advocacy and engagement to turn evidence into action.

The Centre for Information and Supportive Care brings together trusted cancer information, navigation, cessation and supportive care services. Cancer Connect (13 11 20) and Quitline sit within the Centre alongside a broader portfolio of information and supportive care services, creating opportunities for stronger integration while retaining the specialist purpose and expertise of each service.

About your opportunity

We are seeking an experienced Manager of Information Services to join the Centre for Information and Supportive Care. Reporting to the Head of Centre for Information and Supportive Care, your role is to:

• Lead the day-to-day operations, performance and service continuity of Cancer Connect (13 11 20) and Quitline.
• Lead a large multidisciplinary workforce through team leaders, ensuring effective workforce planning, supervision and capability development.
• Maintain strong quality, safety, privacy, safeguarding, risk and incident-management practices.
• Manage operational budgets, contracts, systems and service-provider relationships within delegated authority.
• Use service data, demand and client insights to drive continuous improvement in access, experience and outcomes.

All about you

You are an experienced operational leader who can bring people and services together while maintaining high standards of quality, safety and client experience.

You will bring:

• A relevant tertiary qualification, or substantial equivalent experience in health or human services.
• Substantial experience managing complex health or human service operations, such as information, contact centre, navigation or cessation services.
• Demonstrated experience leading a large and diverse workforce
• Strong operational judgement and experience using service data to manage performance and drive improvement.
• Demonstrated capability in quality, risk, budgets, contracts and stakeholder management.

What we can offer you

• Work for purpose: Contribute to our mission to reduce the impact of cancer through prevention, support and research.
• Salary: $103,345 to $121,219 base salary per annum (pro rata for part-time), commensurate with experience, plus 12% superannuation and 17.5% annual leave loading.
• Not-for-profit salary packaging: Increase your take-home pay through eligible pre-tax expenses, including up to $15,900 in living expenses plus $2,650 in meals and entertainment annually.
• Generous leave: Study leave, cultural and ceremonial leave, blood donation leave, gender affirmation leave, paid parental leave, and up to 3 days of leave between Christmas Day and New Year’s Day.
• Flexible and hybrid work: Options supporting work-life balance, including working from home and our office at 200 Victoria Parade, East Melbourne.
• Health and wellbeing support: Employee assistance, flu vaccinations and discounted health insurance.
• Growth and development: Study support and in-house, external and online learning opportunities.
• Workplace culture: A collaborative, inclusive and purpose-driven workplace.

Cancer Council Victoria aspires to have a workforce that reflects the diverse community we serve. We're proud to foster a culture of belonging where our people can thrive.

We encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse communities, people living with disability, neurodivergent people, LGBTIQA+ people, people of all ages, and parents and carers. If you need any adjustments to the recruitment process at any stage, please let us know. We'll work with you to make it accessible.