Head of HR Advisory Services

Focus HR; Toowoomba Regional; On-site; AUD 120,000 - 190,000; Full time

Job summary

Focus HR, a Toowoomba-based HR advisory firm, is seeking an experienced HR/IR leader to head up the HR Advisory Services team (the Hub). The Head will provide day-to-day leadership, coaching and guidance to a team of HR/IR advisors and will drive high levels of client service and outcomes.

The role emphasizes building capability, accountability, and practical, plain-English advice to clients and partner networks, with a focus on improving service delivery and scalable processes.

Qualifications

• Experienced HR/IR leader with ability to coach and develop others.
• Strong understanding of Australian employment law and practical HR/IR guidance.
• Service-minded and client-focused, with practical advisory experience.

Responsibilities

• Lead, coach and develop a team of HR/IR advisors.
• Oversee delivery of HR/IR advisory services to clients and partners.
• Build strong client relationships and coordinate service delivery for partner clients.
• Continuously improve delivery via systems, processes and digital tools.

Skills

Leadership

Coaching

People management

HR knowledge

Job description

Focus HR has been a proud Toowoomba business since 2011. In that time our team has worked with over 700 businesses, building relationships on mutual trust and speaking the truth.

We're more than compliance consultants. Our work spans Human Resources, Leadership Development, Workplace Culture and Business Strategy – helping clients create workplaces where people genuinely choose to be.

We have a thirst for knowledge and a desire to share it generously. We love working alongside our clients to give them practical tools, commercial clarity and the confidence to make good decisions about their people.

We're now looking for an experienced HR/IR professional and people leader to head up our HR Advisory Services team (the Hub) – the people who provide practical, accurate and plain-English advice and support to our clients and partner networks.

About the role

The Head of HR Advisory Services is a pivotal leadership role at Focus HR. It's a role for someone who gets genuine satisfaction from helping others succeed, creating an exceptional client experience and finding better ways to get things done.

In this role you will:

Lead, coach and develop a great team

Provide day-to-day leadership, guidance, and coaching to a team of HR/IR advisors, from emerging professionals through to experienced practitioners.

Build capability, confidence and sound judgement in others, helping them grow as both technical advisors and trusted consultants.

Set clear expectations, foster accountability and create an environment where people are supported and challenged to do their best work.

Deliver exceptional client service

Oversee the coordination and delivery of HR/IR advisory services to our clients, ensuring they receive timely, accurate, practical and commercially considered support.

Manage priorities, workflow and resources to ensure we deliver on our commitments without compromising quality.

Support the team to navigate the variety and complexity of client needs, knowing when to guide, challenge, escalat or get directly involved.

Champion a service mindset that leaves clients feeling heard, supported and confident in the advice they receive.

Build strong relationships and connect the dots

Develop a genuine understanding of our clients, their businesses and the challenges they face.

Coordinate service delivery for our Partner clients, ensuring their needs are understood and the right support is delivered at the right time.

Link acute HR/IR matters as an entry point to deeper, preventative and strategic work across our broader service offering.

Find better ways of working

Continuously review and improve how we deliver our services through our systems, processes and tools.

Champion the smart use of technology, digital systems and AI-assisted consulting to improve efficiency and consistency.

Continue to grow a service model that is effective, scalable and a great experience for both our clients and our team.

About you

You're an experienced HR/IR professional who loves working with people and gets as much satisfaction from helping others succeed as you do from solving a complex problem yourself.

You're a natural coach and mentor, a thoughtful leader and someone who understands that great service is about more than simply answering the question in front of you.

You’ll likely bring:

A genuine passion for people leadership

– demonstrated experience coaching and developing others, building confidence, capability and accountability within a team.

Strong HR/IR knowledge and judgement

– a sound understanding of Australian employment legislation and the ability to guide others towards practical, commercially balanced solutions.

A service-oriented mindset

– experience leading or working within a client-focused service environment, where responsiveness, relationships and delivering on commitments really matter.

An understanding of and affinity with small-to-medium businesses

– an appreciation for the commercial realities and competing demands faced by business owners and a desire to champion them.

Strong coordination and organisational skills

– the ability to balance competing priorities, keep work moving and ensure nothing important falls through the cracks.

Adaptability and a love of variety

– the ability to work with different personalities, businesses and challenges, adjusting your approach while staying true to sound principles and good judgement.

At Focus HR you'll find:

A values-driven team that genuinely cares about each other and our clients.

The opportunity to shape and lead a core part of our business.

The ability to contribute to meaningful change in client businesses.

A culture that balances work and fun in equal measure, where we share the journey and are proud of the stories we are part of.