Head Of Electrification Enablement

Agl; Melbourne; Hybrid; AUD 180,000 - 280,000; Full time

Benefits offered by this job

Hybrid work options

Discounts on energy plans

20 weeks parental leave

Energise rewards program

Job summary

AGL is seeking a Head of Electrification Enablement to lead the strategy and execution across Sales, Customer Support, Engineering Delivery, Operations and Improvement. You will own P&L, drive revenue growth, and ensure a seamless customer experience from installation through post-sale service.

The role requires progressive leadership in operations or related fields, with a track record of scaling products, managing vendors, and driving continuous improvement through Lean/Agile methods.

Qualifications

• Progressive leadership across operations, sales enablement, engineering/delivery, or customer service—ideally within utilities, energy, or fast-growing product environments.
• Proven success leading multiple teams across Sales, Customer Support, Engineering/Installation Delivery, and Continuous Improvement.
• Strong strategy + execution capability with a track record of operationalizing scalable products and driving revenue growth through operational excellence.
• Deep vendor/partner management expertise; strong quality, safety, SLA and regulatory compliance grounding in complex operations.
• Demonstrated risk identification, mitigation, and governance experience.
• Excellent stakeholder management and communication skills—able to influence senior leadership and collaborate across product/value streams and broader customer operations.
• Experience driving digital transformation and continuous improvement with Lean, Agile, Six Sigma methodologies.
• Data-driven decision-maker with strong analytical skills and performance monitoring capability.

Responsibilities

• Lead Electrification Enablement strategy and operations across Sales, Customer Support, Engineering Delivery, Operations, and Improvement teams, ensuring alignment with business goals and scalable growth.
• Own P&L and drive revenue growth, developing sales strategies and enabling execution to maximise product uptake in electrification markets.
• Oversee end-to-end customer experience, from installation to post-sale service, ensuring quality, safety, and timely issue resolution.
• Manage vendor and partner relationships, ensuring contracts meet commercial, safety, quality, and operational standards while optimising performance.
• Champion operational excellence and continuous improvement, embedding Lean/Agile practices and partnering on technology platform uplift to support scalability.
• Ensure compliance and risk governance, including HSE, regulatory obligations, and robust reporting frameworks to mitigate operational risks.
• Foster a high-performing, engaged workforce, coaching leaders and teams to deliver customer-centric outcomes and drive innovation.

Skills

Strategic leadership

Sales enablement

Engineering delivery

Continuous improvement

Vendor management

Risk governance

Stakeholder mgmt

Lean/Agile

Job description

Join the change. Electrify your future!

We’ve been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we’re moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you’re on-site, in the office, or somewhere in between, you’ll find opportunities to grow your career here. You’ll work with a team that’s passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career.

Join the change. Electrify your future.

About the role

As the Head of Electrification Enablement, you will lead the strategic planning and execution of the Electrification & Innovation (E&I) Enablement function—bringing together Sales, Customer Support, Engineering Delivery, Operations, and Improvement teams to deliver scalable, customer‑centric models for home electrification products. You’ll ensure end-to-end systems, governance, and risk frameworks are in place to launch and service a range of products including installation of hardware safely and efficiently—while enabling commercial growth.

A critical member of the E&I Leadership Team, you’ll act as the conduit between E&I and the broader Customer Operations organisation, championing operational excellence, quality and safety standards, and continuous improvement. You’ll hold P&L accountability and provide expert guidance on operational readiness, sales enablement, commercial/vendor management, and feedback integration so that E&I products meet customer expectations and drive sustainable business outcomes.

Key Responsibilities

• Lead Electrification Enablement strategy and operations across Sales, Customer Support, Engineering Delivery, Operations, and Improvement teams, ensuring alignment with business goals and scalable growth.

• Own P&L and drive revenue growth, developing sales strategies and enabling execution to maximise product uptake in electrification markets.

• Oversee end-to-end customer experience, from installation to post‑sale service, ensuring quality, safety, and timely issue resolution.

• Manage vendor and partner relationships, ensuring contracts meet commercial, safety, quality, and operational standards while optimising performance.

• Champion operational excellence and continuous improvement, embedding Lean/Agile practices and partnering on technology platform uplift to support scalability.

• Ensure compliance and risk governance, including HSE, regulatory obligations, and robust reporting frameworks to mitigate operational risks.

• Foster a high‑performing, engaged workforce, coaching leaders and teams to deliver customer‑centric outcomes and drive innovation.

About you

• Progressive leadership across operations, sales enablement, engineering/delivery, or customer service—ideally within utilities, energy, , or fast‑growing product environments.

• Proven success leading multiple teams across Sales, Customer Support, Engineering/Installation Delivery, and Continuous Improvement.

• Strong strategy + execution capability with a track record of operationalizing scalable products and driving revenue growth through operational excellence.

• Deep vendor/partner management expertise; strong quality, safety, SLA and regulatory compliance grounding in complex operations.

• Demonstrated risk identification, mitigation, and governance experience.

• Excellent stakeholder management and communication skills—able to influence senior leadership and collaborate across product/value streams and broader customer operations.

• Experience driving digital transformation and continuous improvement with Lean, Agile, Six Sigma methodologies.

• Data‑driven decision‑maker with strong analytical skills and performance monitoring capability.

What We Offer

• Flexible work options, including hybrid arrangements and an extra week of recharge leave annually.

• Exclusive perks, such as discounts on energy, telco, and solar plans, plus novated leasing and EV subscriptions.

• Support and recognition, with 20 weeks paid parental leave for primary carers, study assistance, and our Energise reward program.

• Additional benefits, including share purchase plans, insurance deals, and opportunities to contribute to diversity and inclusion initiatives.

*Benefits may change over time and vary based on role type and location.

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Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences. We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is proud to be a WORK180 Endorsed Employer for All Women.

Our pre‑employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.

Location

Docklands VIC 3008

Job Family Group

Strategic or Corporate Planning - Group