Head of Department | Property Management

Shepherd Recruitment; Sunshine Coast Regional; On-site; AUD 140,000 - 190,000; Full time

Job summary

Shepherd Recruitment is partnering with a well-established Sunshine Coast real estate agency to recruit an experienced Head of Department for Property Management. You will take ownership of people, performance and day-to-day operations of the department.

The role requires leading the team, driving client retention, ensuring compliance and service standards, and reporting to senior leadership, with a focus on coaching, process improvements and stakeholder management.

Qualifications

• Leadership experience in a Property Management environment.
• Strong communication and conflict-resolution skills.
• Proven ability to drive performance and process improvements.

Responsibilities

• Lead, coach and hold the team accountable.
• Manage workloads, KPIs and operational performance.
• Handle escalated owner, tenant and staff matters.
• Drive client retention, service standards and process improvements.
• Oversee compliance, maintenance, insurance and Tribunal matters.
• Support recruitment, onboarding and team development.
• Report on department performance to senior leadership.

Skills

Leadership

Property Management

Communication

Problem solving

Job description

Head of Department | Property Management

Sunshine Coast | Property Management Leadership

Shepherd Recruitment is partnering with a well-established Sunshine Coast real estate agency to recruit an experienced Head of Department.

This is an opportunity for an experienced Property Management leader to take ownership of the people, performance and day-to-day operations of an established Property Management department.

The Role

You’ll lead the Property Management department, with responsibility for:

• Leading, coaching and holding the team accountable

• Managing workloads, KPIs and operational performance

• Handling escalated owner, tenant and staff matters

• Driving client retention, service standards and process improvements

• Overseeing compliance, maintenance, insurance and Tribunal matters

• Supporting recruitment, onboarding and team development

• Reporting on department performance and providing solutions to senior leadership

About You

We’re looking for an experienced Property Management professional with proven leadership experience who can confidently take ownership of a busy department.

You’ll ideally bring:

• Strong experience within Queensland Property Management

• Previous leadership or management experience within Property Management

• Strong knowledge of QLD legislation, compliance and Tribunal processes

• Confidence managing staff performance and accountability

• Excellent communication and conflict-resolution skills

• Strong organisational and problem-solving abilities

• Experience managing complex owner and tenant matters

• A genuine focus on client retention and service

• A proactive, solutions-focused leadership style

The Opportunity

This role offers genuine ownership of an established Property Management department, with the autonomy to lead people, improve processes, drive performance and influence the overall client experience.

You’ll work closely with senior leadership and play a key role in the continued success and development of the department.

All applications will be treated with the strictest confidence.