Head of Department - Property Management

Huntd Recruit Pty Ltd; Caloundra; On-site; AUD 72,000 - 120,000; Full time

Benefits offered by this job

Superannuation

Car Allowance

Job summary

Huntd Recruit Pty Ltd is recruiting a Head of Department - Property Management on the Sunshine Coast. This senior role leads a team of 7 property professionals, drives operational excellence and expands rent roll performance while maintaining exceptional client relationships.

The role requires a strong leader with commercial acumen, excellent communication, and a proactive approach to process and performance improvements.

Qualifications

• Proven experience as Head of Property Management or Senior Property Manager.
• Strong understanding of Queensland tenancy legislation and compliance.
• Demonstrated ability to lead, motivate and develop a team.
• Excellent communication, conflict resolution and relationship management skills.
• Strong organisational skills with the ability to manage competing priorities.
• Commercially minded with an understanding of rent roll performance and growth.
• Confident in implementing processes, managing performance and driving improvements.

Responsibilities

• Lead, mentor and manage a team of Property Management professionals.
• Oversee daily operations and ensure efficient systems and exceptional client service.
• Conduct regular team meetings, performance reviews, training and development.
• Monitor KPIs including arrears, vacancies, lease renewals, landlord retention and portfolio performance.
• Manage escalated landlord and tenant matters with effective solutions.
• Ensure compliance with Queensland tenancy legislation and agency procedures.
• Collaborate with Directors to develop rent roll growth strategies.
• Review and improve internal systems and workflows for efficiency.
• Oversee staffing, workloads and portfolio allocations.
• Support recruitment and onboarding of staff.
• Maintain high standards of customer service and professionalism.
• Provide regular reporting to senior management.

Skills

Leadership

Team management

Communication

Conflict resolution

Relationship management

Organisational skills

Commercial awareness

Education

Queensland Real Estate Registration Certificate/Licence

Job description

Head of Department - Property Management

Head of Property Management

Salary: Up to $120,000 + Super + Car Allowance
Employment Type: Full-Time
Team: Leadership of 7 Property Management Professionals

The Opportunity An exciting opportunity has become available for an experienced Head of Property Management to join one of the Sunshine Coast's leading real estate agencies.

Our client is a highly regarded, established agency with a strong reputation for delivering exceptional service across the Sunshine Coast property market.

This senior leadership position will see you take responsibility for the overall performance, operations and continued success of the Property Management department, leading an established team of seven professionals.

We are seeking a confident, commercially minded leader who is passionate about developing people, improving operational efficiencies and maintaining exceptional client relationships.

Key Responsibilities

• Lead, mentor and manage a team of 7 Property Management professionals.
• Oversee the daily operations of the Property Management department, ensuring efficient systems, processes and exceptional client service.
• Conduct regular team meetings, performance reviews, training and professional development.
• Monitor departmental KPIs, including arrears, vacancies, lease renewals, landlord retention and portfolio performance.
• Manage escalated landlord and tenant matters, providing effective solutions and maintaining strong client relationships.
• Ensure the department operates in accordance with Queensland tenancy legislation, compliance requirements and agency procedures.
• Work closely with the Directors to develop and implement strategies for rent roll growth.
• Review and improve internal systems, procedures and workflows to maximise efficiency.
• Oversee team workloads, portfolio allocations and staffing requirements.
• Support recruitment, onboarding and ongoing development of Property Management staff.
• Maintain high standards of customer service, accountability and professionalism across the department.
• Provide regular reporting and recommendations to senior management regarding departmental performance and opportunities for improvement.

About You

• Proven experience as a Head of Property Management, Property Management Team Leader or Senior Property Manager.
• Strong understanding of Queensland residential tenancy legislation and property management compliance.
• Demonstrated ability to lead, motivate and develop a successful team.
• Excellent communication, conflict resolution and relationship management skills.
• Strong organisational skills with the ability to manage competing priorities.
• Commercially minded with an understanding of rent roll performance, growth and profitability.
• Confident in implementing processes, managing performance and driving operational improvements.
• Current Queensland Real Estate Registration Certificate or Licence.
• A proactive, approachable and solutions-focused leadership style.

What's on Offer

• Attractive salary package of up to $120,000 + Super + Car Allowance.
• Senior leadership position within a leading Sunshine Coast real estate agency.
• Lead an established team of 7 Property Management professionals.
• Opportunity to influence departmental operations, performance and future growth.
• Work alongside an experienced leadership team.
• Established business with a strong market presence and reputation.
• Long-term career opportunity with genuine responsibility and autonomy.