Head of Communications, Engagement & Customer Experience

Greater Shepparton City Council; Greater Shepparton; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Remuneration package

Flexible working

Leadership development

Collaborative culture

Live and work in regional Victoria

Job summary

Greater Shepparton City Council is seeking an exceptional leader to join our senior team as Manager Communications & Engagement in Shepparton, VIC. The role oversees communications, marketing, digital engagement and customer service, shaping the Council's voice and public positioning.

You will provide strategic guidance to the CEO and Councillors, lead a multidisciplinary team, and drive customer-focused, community-centred outcomes across services and initiatives in regional Victoria.

Qualifications

• Extensive leadership experience in communications, marketing, customer experience or public affairs.
• Ability to lead multidisciplinary teams in a complex organisation.
• Strong strategic capability in delivering branding and marketing initiatives.
• Excellent stakeholder engagement and relationship management.
• Experience advising senior executives and elected representatives.
• Well-developed political awareness for sensitive matters.
• Passion for customer experience and service excellence.

Responsibilities

• Lead Council's communications, marketing, customer service and digital engagement functions.
• Drive contemporary communication and engagement strategies that strengthen community trust and participation.
• Champion customer experience and service excellence across the organisation.
• Provide expert strategic advice on media, reputation management and stakeholder engagement.
• Lead a high-performing team across communications, marketing, web and customer service disciplines.
• Build and promote the Greater Shepparton brand while supporting Council services and initiatives.
• Partner with senior leaders to deliver customer-focused and community-centred outcomes.

Skills

Strategic leadership

Stakeholder engagement

Communications strategy

Public affairs

Team leadership

Advising executives

Political awareness

Customer experience

Education

Tertiary qualifications in communications, marketing, public relations or business

Job description

Greater Shepparton City Council is seeking an exceptional leader to join our senior team as Manager Communications & Engagement in Shepparton, VIC. The role oversees communications, marketing, digital engagement and customer service, shaping the Council's voice and public positioning.

You will provide strategic guidance to the CEO and Councillors, lead a multidisciplinary team, and drive customer-focused, community-centred outcomes across services and initiatives in regional Victoria.