Manager - Communications and Engagement

Greater Shepparton City Council; Greater Shepparton; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Remuneration package

Flexible working

Leadership development

Collaborative culture

Live and work in regional Victoria

Job summary

Greater Shepparton City Council is seeking an exceptional leader to join our senior team as Manager Communications & Engagement in Shepparton, VIC. The role oversees communications, marketing, digital engagement and customer service, shaping the Council's voice and public positioning.

You will provide strategic guidance to the CEO and Councillors, lead a multidisciplinary team, and drive customer-focused, community-centred outcomes across services and initiatives in regional Victoria.

Qualifications

• Extensive leadership experience in communications, marketing, customer experience or public affairs.
• Ability to lead multidisciplinary teams in a complex organisation.
• Strong strategic capability in delivering branding and marketing initiatives.
• Excellent stakeholder engagement and relationship management.
• Experience advising senior executives and elected representatives.
• Well-developed political awareness for sensitive matters.
• Passion for customer experience and service excellence.

Responsibilities

• Lead Council's communications, marketing, customer service and digital engagement functions.
• Drive contemporary communication and engagement strategies that strengthen community trust and participation.
• Champion customer experience and service excellence across the organisation.
• Provide expert strategic advice on media, reputation management and stakeholder engagement.
• Lead a high-performing team across communications, marketing, web and customer service disciplines.
• Build and promote the Greater Shepparton brand while supporting Council services and initiatives.
• Partner with senior leaders to deliver customer-focused and community-centred outcomes.

Skills

Strategic leadership

Stakeholder engagement

Communications strategy

Public affairs

Team leadership

Advising executives

Political awareness

Customer experience

Education

Tertiary qualifications in communications, marketing, public relations or business

Job description

Greater Shepparton City Council – Shepparton VIC

Salary: Senior Officer - Negotiable
Closing: Friday 30 October 2026
Full time - Permanent

Shape the story. Strengthen the connection. Lead the experience.

Greater Shepparton City Council is seeking an exceptional communications, marketing and customer experience leader to join our senior leadership team.

This is more than a communications role. It's an opportunity to influence how a progressive regional city builds trust, engages its community, promotes its services and delivers outstanding customer experiences.

Reporting to the Director Corporate Services, you will lead a diverse portfolio encompassing communications, media relations, marketing, digital channels, web services, community engagement and customer service. You will also provide strategic advice to the Chief Executive Officer, Executive Leadership Team, Mayor and Councillors on high-profile and often complex public issues.

Working alongside a talented leadership team, you will shape Council's voice, strengthen community confidence and help position Greater Shepparton as one of regional Australia's leading places to live, work, invest and visit.

About the Role

As Manager Communications & Engagement, you will:

Lead Council's communications, marketing, customer service and digital engagement functions.

Drive contemporary communication and engagement strategies that strengthen community trust and participation.

Champion customer experience and service excellence across the organisation.

Provide expert strategic advice on media, reputation management, emerging issues and stakeholder engagement.

Lead a high-performing team across communications, marketing, web and customer service disciplines.

Build and promote the Greater Shepparton brand while supporting key Council services, projects and initiatives.

Partner with senior leaders to deliver innovative, customer-focused and community-centred outcomes.

About You

You are a strategic thinker, trusted adviser and inspiring people leader with a proven track record delivering results in complex organisations.

You will bring:

Extensive leadership experience in communications, marketing, customer experience, engagement or public affairs.

Demonstrated success leading multidisciplinary teams in a complex organisation.

Strong strategic capability and experience delivering communication, branding and marketing initiatives that achieve measurable results.

Outstanding stakeholder engagement and relationship management skills.

Experience advising senior executives, boards, elected representatives or governing bodies.

Well-developed political awareness and the ability to navigate sensitive and high-profile matters.

A passion for customer experience, service excellence and continuous improvement.

Tertiary qualifications in communications, marketing, public relations, business or a related discipline.

Why Join Greater Shepparton?

Greater Shepparton is the economic and service capital of northern Victoria, supporting a vibrant, diverse and growing community.

This is an opportunity to:

Make a visible impact on the future of a region.

Lead a broad and influential portfolio.

Work directly with senior leaders and elected representatives.

Deliver meaningful community outcomes.

Build and lead an experienced and capable team.

Drive innovation in communications, engagement and customer experience.

What We Offer

Competitive remuneration package.

Flexible working arrangements.

Professional development and leadership opportunities.

A collaborative and progressive organisational culture.

The opportunity to live and work in one of regional Victoria's most connected and affordable communities.

For further information about this position, please contact Chris Teitzel, Director - Corporate Services, on (03) 5832 9***.