Manager - Communications and Engagement

Greater Shepparton City; Greater Shepparton; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Greater Shepparton City Council is seeking a Manager - Communications and Engagement to lead communications, marketing, digital engagement and customer service. The role informs the CEO and Executive on high-profile issues and shapes the Council's voice to strengthen community trust.

You will lead a diverse portfolio, drive strategies, and champion customer experience while partnering with senior leaders to deliver community-centred outcomes in regional Victoria.

Qualifications

• Extensive leadership experience in communications, marketing, customer experience, engagement or public affairs.
• Proven ability to lead multidisciplinary teams in a complex organisation.
• Strong strategic capability delivering branding and marketing initiatives with measurable results.
• Excellent stakeholder engagement and relationship management skills.
• Experience advising senior executives, boards, elected representatives or governing bodies.
• Well-developed political awareness for sensitive, high-profile matters.
• Passion for customer experience and continuous improvement.
• Tertiary qualifications in communications, marketing, PR or related discipline.

Responsibilities

• Lead Council's communications, marketing, customer service and digital engagement functions.
• Drive strategies that strengthen community trust and participation.
• Champion customer experience and service excellence across the organisation.
• Provide expert strategic advice on media and stakeholder engagement.
• Lead a high-performing team across communications, marketing, web and customer service.
• Build and promote the Greater Shepparton brand to support services and initiatives.
• Partner with senior leaders to deliver customer-focused outcomes.

Skills

Leadership

Stakeholder management

Strategic communications

Public affairs

Customer experience

Advising executives

Political awareness

Team leadership

Education

Tertiary qualifications in communications/marketing/PR/business

Job description

Manager - Communications and Engagement - Vacancy Details

Position:

Organisation Unit:

Location:

Closing:

Synopsis:

INFORMATION FOR APPLICANTS

Greater Shepparton City Council, situated in the heart of the Goulburn Valley, is the fifth largest provincial centre in Victoria and has a well-developed economy due to its strong agricultural and irrigation base, with major industries related to food processing, manufacturing, transport and health care. The Goulburn Valley is often referred to as 'The Food Bowl of Australia' as around 25% of the total value of Victoria's agricultural production is generated in this area.

Greater Shepparton has a population of approximately 69,000 and is culturally rich with 17.4% of residents being born overseas. The area has excellent education, recreation, cultural, social and health facilities and tourism is a developing focus for the region.

Manager - Communications and Engagement

Salary: Senior Officer - Negotiable
Closing: Friday 30 October 2026
Full time - Permanent

Shape the story. Strengthen the connection. Lead the experience.

Greater Shepparton City Council is seeking an exceptional communications, marketing and customer experience leader to join our senior leadership team.

This is more than a communications role. It's an opportunity to influence how a progressive regional city builds trust, engages its community, promotes its services and delivers outstanding customer experiences.

Reporting to the Director Corporate Services, you will lead a diverse portfolio encompassing communications, media relations, marketing, digital channels, web services, community engagement and customer service. You will also provide strategic advice to the Chief Executive Officer, Executive Leadership Team, Mayor and Councillors on high-profile and often complex public issues.

Working alongside a talented leadership team, you will shape Council's voice, strengthen community confidence and help position Greater Shepparton as one of regional Australia's leading places to live, work, invest and visit.

About the Role

As Manager Communications & Engagement, you will:

• Lead Council's communications, marketing, customer service and digital engagement functions.
• Drive contemporary communication and engagement strategies that strengthen community trust and participation.
• Champion customer experience and service excellence across the organisation.
• Provide expert strategic advice on media, reputation management, emerging issues and stakeholder engagement.
• Lead a high-performing team across communications, marketing, web and customer service disciplines.
• Build and promote the Greater Shepparton brand while supporting key Council services, projects and initiatives.
• Partner with senior leaders to deliver innovative, customer-focused and community-centred outcomes.

About You

You are a strategic thinker, trusted adviser and inspiring people leader with a proven track record delivering results in complex organisations.

You will bring:

• Extensive leadership experience in communications, marketing, customer experience, engagement or public affairs.
• Demonstrated success leading multidisciplinary teams in a complex organisation.
• Strong strategic capability and experience delivering communication, branding and marketing initiatives that achieve measurable results.
• Outstanding stakeholder engagement and relationship management skills.
• Experience advising senior executives, boards, elected representatives or governing bodies.
• Well-developed political awareness and the ability to navigate sensitive and high-profile matters.
• A passion for customer experience, service excellence and continuous improvement.
• Tertiary qualifications in communications, marketing, public relations, business or a related discipline.

Why Join Greater Shepparton?

Greater Shepparton is the economic and service capital of northern Victoria, supporting a vibrant, diverse and growing community.

This is an opportunity to:

• Make a visible impact on the future of a region.
• Lead a broad and influential portfolio.
• Work directly with senior leaders and elected representatives.
• Deliver meaningful community outcomes.
• Build and lead an experienced and capable team.
• Drive innovation in communications, engagement and customer experience.

What We Offer

• Competitive remuneration package.
• Flexible working arrangements.
• Professional development and leadership opportunities.
• A collaborative and progressive organisational culture.
• The opportunity to live and work in one of regional Victoria's most connected and affordable communities.

For further information about this position, please contact Chris Teitzel, Director - Corporate Services, on [phone].

Note: This position is subject to a 6 month qualifying period in accordance with the Fair Work Australia minimum employment period. During the qualifying period employees will be provided with appropriate on-going induction, support, assistance, resources and training to enable them to meet the required performance standards for the position.

We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Greater Shepparton City Council is committed to being a child safe organisation and has zero tolerance for child abuse. Greater Shepparton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.

Please note that applications which do not specifically address the Key Selection Criteria detailed in the position description will not be considered.

All applications must be submitted to the Council by the closing date shown on the advertisement.