Manager Marketing, Communication & Engagement

Shepparton Retirement Villages Inc.; Greater Shepparton; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Generous Salary Packaging

Professional development opportunities

Competitive salary + Superannuation

Collaborative and supportive workplace

Rewards & Recognition program

Job summary

Shepparton Villages is seeking a proactive Communications, Marketing and Engagement Manager to lead our regional communications and engagement efforts. The role supports the CEO, Executive Team and committees while coordinating multiple projects and channels.

You will shape information-sharing across residents, families, staff and external partners, maintain brand integrity and drive engagement in a changing aged care environment.

Qualifications

• Appropriate tertiary qualifications e.g. Communications, Media and or Public Relations.
• Experience in marketing and or communications including brand management.
• Demonstrated high level written, verbal and interpersonal communication skills with influencing and negotiation abilities.
• Experience engaging with consumers and the community to build trust and transparency.
• Understanding how to align business and community expectations.
• Ability to function at a strategic and operational level within a complex service and people-based environment.
• Experience producing and managing websites, online content, e-marketing and social media.
• Ability to meet timeframes and coordinate work output across competing priorities.
• Proficiency with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).

Responsibilities

• Strategic communication advice to CEO and Senior Managers.
• Marketing and communication support to teams across the organisation.
• Management of web content, social media, CEO Newsletters, video, and other media with support as needed.
• Liaison with Lifestyle & Leisure teams to enhance information sharing with stakeholders.
• Reputation management activities.
• Other duties as directed by CEO.

Skills

Communications

Brand management

Stakeholder engagement

Verbal & written communication

Negotiation & influencing

Project management

Microsoft Office

Education

Bachelor's degree in Communications/Media/Public Relations

Tools

Website management

Social media platforms

CMS/e-marketing tools

Job description

• Provide communication leadership for a purpose-driven regional provider
• Enjoy quality of life in a great regional location - and with easy city access
• Influence the future direction of a valued Aged Care provider

• Provide communication leadership for a purpose-driven regional provider
• Enjoy quality of life in a great regional location - and with easy city access
• Influence the future direction of a valued Aged Care provider

About Us

Shepparton Villages (SRV) is more than a place, it's a community. A leading provider of retirement living and aged care services, with three sites across the Greater Shepparton area, our mission is to provide our residents with a safe, supportive and welcoming environment where they can enjoy their retirement years to the fullest.

We are committed to promoting the health and wellbeing of our residents and employees and strive to create a positive and inclusive workplace culture. As an organisation, we value diversity, respect, and collaboration, and are proud to be an equal opportunity employer.

One of our greatest needs is for effective communication: with residents and their families, with stay‑at‑home clients, with staff and potential new staff, with suppliers and contractors, and with government and other key stakeholders.

At a time of big changes to government policy and funding and growing expectations for aged care providers to continue lifting the levels of quality and choice on offer, there’s never been a better time to be involved in the sector.

Shepparton Villages offers a change‑oriented “issues‑rich” environment with a lot of things to do and talk about - and we’re getting on with it! You can help to lead that.

About the Role

Are you a proactive and highly organised professional who enjoys a mix of autonomy and teamwork?

The Communications, Marketing and Engagement Manager is a dynamic role supporting Shepparton Villages’ communication and engagement activities, as well as providing professional coordination and support to the CEO, Executive Team and designated committees.

You’ll thrive in a fast‑paced and varied environment, confidently manage competing priorities, anticipate needs and adapt quickly when circumstances change.

Strong professionalism and discretion are essential, as the role involves handling sensitive and confidential matters. Some flexibility to work outside standard business hours will also be required.

Key responsibilities, but not limited to:

• Strategic communication advice to CEO and Senior Managers
• Marketing and communication support to teams across the organisation
• Management of regular communication channels including web content, social media, CEO Newsletters, video, regular newspaper commentary column and other media, with technical support as needed
• Liaison with Lifestyle & Leisure teams and others across the organisation to enhance information‑sharing with all stakeholders, and strengthen cross-team support
• Reputation management activities
• Other duties as directed by CEO

Key Selection Criteria

Essential skills and experience

• Appropriate tertiary qualifications e.g. Communications, Media and or Public Relations
• Experience in marketing and or communications including brand management
• Demonstrated high level written, verbal and interpersonal communication skills with the ability to exercise sound judgement, outstanding influencing, negotiating and problem‑solving skills
• Experience in and knowledge of how to engage with consumers and the community that builds trust and transparency
• An understanding of how to align business and consumer/community expectations
• Demonstrated capacity to function at a strategic and operational level within a complex service and people‑based environment
• Experience in producing and managing websites, online content, e‑marketing and social media
• Demonstrated capacity to meet timeframes and coordinate work output effectively within competing priorities
• Proficiency with the range of Microsoft Office Suite of products, with emphasis on Word, Outlook, Excel, and PowerPoint.

Desirable skills

• Experience in working in the Aged Care, Health or not for profit industry
• Ability to build a rapport with older people

Benefits & Culture

We value our team and the wonderful work they do.

• Generous Salary Packaging option as a not‑for profit organisation to maximise take‑home pay.
• Professional development opportunities
• Competitive salary plus Superannuation
• A collaborative and supportive workplace culture.
• Rewards & Recognition program.

All appointments are subject to a NDIS Worker Screening Check, prior to employment and periodically during employment.

Applications Close: Wednesday, 4 November 2026.