Club Manager (Community Manager)

Work Club Global; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Leadership development

Employee discounts

Work-life balance

Job summary

Work Club Global in Sydney seeks an experienced Club Manager to lead daily operations and deliver exceptional member experiences at Work Club 8 Chifley. You will drive hospitality, community engagement, and commercial performance while managing a hands-on onsite team.

As a visible leader, you will build relationships with members and partners, ensure premium service standards, and collaborate across Sales, Marketing, F&B and Events to sustain Florence Guild's brand.

Qualifications

• Previous leadership experience within hospitality, venue management or premium service environments.
• Strong passion for hospitality and building member relationships.
• Hands-on leadership with strong operational capability and attention to detail.
• Commercially minded with budgeting, cost management and venue performance oversight.
• Excellent communication, stakeholder management and relationship-building skills.
• Proactive and solutions-focused with strong problem-solving abilities.
• Proven ability to lead, mentor and inspire high-performing teams.
• Experience in events, F&B or premium hospitality is highly regarded.
• Flexibility for early mornings, evenings and events.
• Current NSW RSA certification required.
• Australian Citizens or Permanent Residents preferred; visa considerations may apply.

Responsibilities

• Lead the overall operation, ensuring exceptional service delivery and elevated member experience.
• Foster a hospitality-led culture that strengthens member engagement and community connection.
• Build and maintain strong relationships with members, guests and clients.
• Drive membership retention, engagement and revenue through personalised service.
• Oversee budgeting, forecasting, cost control and P&L accountability.
• Identify and maximise commercial opportunities across memberships, F&B, events and experiences.
• Collaborate with Sales, Marketing, F&B and Events teams for seamless brand-aligned experiences.
• Lead a hands-on onsite operation and day-to-day Club management.
• Oversee member programming, events and wellness initiatives aligned with brand positioning.
• Ensure compliance with operational, licensing and regulatory requirements.

Skills

Leadership

Hospitality

Operations

People management

Budgeting

Job description

We are seeking an experienced and hospitality-driven Club Manager (Communicate Manager) to oversee the overall leadership and day-to-day operations of one of our premium workspaces - Work Club 8 Chifley. This role is responsible for delivering an exceptional member experience while driving strong commercial performance, operational excellence and community engagement.

As a visible and hands-on leader, you will foster genuine relationships with members through intuitive service, attention to detail and seamless daily operations. You will balance hospitality, community and commercial outcomes enhancing the overall member experience while contributing to the continued growth and success of the business.

Working closely with Sales, Marketing, Food & Beverage and Event Sales teams, you will ensure every touchpoint reflects Florence Guild’s premium brand standards and service philosophy. You will also lead and develop a high-performing onsite team, cultivating a culture of professionalism, collaboration, accountability and exceptional service.

This opportunity is ideally suited to a mature and operationally strong leader who enjoys being closely connected to both members and day-to-day venue operations, while confidently leading teams and driving performance within a premium hospitality-led environment.

About Work Club 8 Chifley

Set high on Levels 21 and 22 of 8 Chifley Square, Work Club sits at the heart of Sydney’s CBD, just moments from Wynyard Station, Martin Place Metro, buses and ferries. Pitt Street Mall, the city’s finest lunchtime dining, and the Royal Botanic Gardens are all a short walk away.

Designed to deliver a sophisticated and elevated member experience, Work Club 8 Chifley features private office suites, shared workspaces and flexible memberships within a refined hospitality-led setting. Spanning two levels, the space includes a Club Lounge, meeting and event spaces and end-of-trip facilities.

Key Responsibilities

• Lead the overall operation, ensuring exceptional service delivery, operational excellence and a consistently elevated member experience.
• Foster a hospitality-led and relationship-driven culture that strengthens member engagement and community connection.
• Build and maintain strong relationships with members, guests, and clients through proactive, professional and solutions-focused communication.
• Drive membership retention, engagement and revenue growth through personalised service and value-led initiatives.
• Oversee financial performance, including budgeting, forecasting, cost control and P&L accountability.
• Identify and maximise commercial opportunities across memberships, food & beverage, events and member experiences.
• Collaborate with Sales, Marketing, Food & Beverage and Catering & Events teams to deliver seamless and brand-aligned experiences.
• Lead a highly hands-on onsite operation, ensuring smooth day-to-day management of the Club and its services.
• Oversee the delivery of member programming, events and wellness initiatives aligned with Florence Guild’s brand positioning.
• Ensure compliance with all operational, licensing and regulatory requirements while maintaining premium service standards.
• Support the State General Manager on strategic initiatives, growth opportunities and special projects as required.

Key Requirements

• Previous leadership experience within hospitality, venue management, customer experience, coworking, premium retail or other service-led environments.
• Strong passion for hospitality, premium service and building meaningful member and community relationships.
• Hands-on leadership approach with strong operational capability and attention to detail.
• Commercially minded with experience in budgeting, cost management and venue performance oversight.
• Excellent communication, stakeholder management and relationship-building skills.
• Proactive and solutions-focused with strong problem-solving and decision-making abilities.
• Proven ability to lead, mentor and inspire high-performing teams.
• Experience within events, food & beverage, premium hospitality or member-focused environments will be highly regarded.
• Flexibility to support operational requirements, including occasional early mornings, evenings, and events.
• Current NSW Responsible Service of Alcohol (RSA) certification required.
• Australian Citizens or Permanent Residents preferred. Applicants on temporary visas with full working rights may be considered where visa validity exceeds 12 months.

What We Offer

• Exposure to multi-venue operations and future leadership opportunities as the Florence Guild portfolio continues to grow.
• A unique opportunity to build well-rounded leadership experience across hospitality, property and membership-led businesses.
• A collaborative and inclusive culture that values innovation, professional development, wellbeing and work-life balance.
• Access to exclusive employee benefits, including discounts across premium products and hospitality experiences.

Who We Are

We curate spaces and experiences that are inspiring a renaissance in how we live, work and connect. We cater to thinkers, innovators, and lifelong learners; to those who seek elevated environments that pave the way for a more connected and curious future. Whether you find yourself in one of our meticulously designed clubs, dining in our experiential restaurants, drinking in our concept bars, browsing our retail boutiques, or attending our events, you'll encounter Florence Guild at every touchpoint.

Florence Guild turns everyday spaces into connected precincts that, from morning to night, people do not want to leave. Our premium spaces include The Sandstones Club by Florence Guild, Work Club, Freyja, Valhalla Bar, Sagas Cafe, and experiences led by Florence Guild Presents, Florence Guild Concierge, Florence Guild Wellness and Florence Guild Connectivity. Learn more at www.florenceguild.com and follow Instagram and LinkedIn.