Head of AI Deployment & Customer Delivery

Altana; Canberra; On-site; AUD 180,000 - 240,000; Full time

Job summary

Altana is evolving its AI deployment practice to deliver agentic AI across customer environments. The role leads a team of deployment engineers, ensuring reliable production, governance, and measurable outcomes for each client engagement.

You will coordinate with engineering, data science, and product teams to translate field learnings into platform improvements, with a focus on scalable, repeatable deployments and strong customer partnerships.

Qualifications

• 8+ years of customer-facing technical delivery and leadership experience.
• Proven track record building high-performing technical teams delivering complex work for external stakeholders.
• Strong communicator capable of executive-level collaboration and cross-team alignment.

Responsibilities

• Lead and grow the AI Deployment Engineers team, coaching and guiding career development.
• Own delivery outcomes across your portfolio of customer implementations.
• Set the team roadmap, balance value vs risk, and decide what to ship now vs later.
• Define and uphold technical standards for agentic AI systems and deployments.
• Engage customers as a senior technical partner and translate business problems into AI solutions.

Skills

Leadership

Team growth

Customer-facing delivery

Communication

Python

SQL

Spark

Prompt engineering

Tools

Python

SQL

Spark

Claude Code

LangChain

Copilot

APIs (REST/OpenAPI)

Job description

Altana is evolving its AI deployment practice to deliver agentic AI across customer environments. The role leads a team of deployment engineers, ensuring reliable production, governance, and measurable outcomes for each client engagement.

You will coordinate with engineering, data science, and product teams to translate field learnings into platform improvements, with a focus on scalable, repeatable deployments and strong customer partnerships.