Head Housekeeper

Rocklea International Motel; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Full-time employment

Competitive salary + superannuation

Supportive working environment

Career development opportunities

Job summary

Rocklea International Motel in Brisbane is seeking a Head Housekeeper to lead and optimise housekeeping across guest rooms and public areas. You will plan rosters, monitor cleanliness and work with reception and maintenance to ensure timely room turnover.

The role requires an AQF Hospitality certificate and prior supervisory hotel housekeeping experience, with a focus on hygiene, safety and cost control. Full-time role with competitive pay and development opportunities.

Qualifications

• Must hold AQF Certificate III or IV in Hospitality/Accommodation Services or equivalent.
• Experience supervising hotel/motel housekeeping staff.
• Strong knowledge of hygiene, safety, and workplace health practices.

Responsibilities

• Plan, organise and supervise daily housekeeping operations across rooms and facilities.
• Manage staff rosters, duties and performance.
• Maintain cleaning standards, quality control and inspections.
• Recruit, train and supervise housekeeping personnel.
• Monitor stock, supplies and equipment; control costs and wastage.
• Coordinate with reception, maintenance and management for timely room availability.
• Respond to guest enquiries and special requests; maintain records.

Skills

Leadership

Staff supervision

Organisational skills

Communication

Interpersonal skills

Time management

Detail oriented

Problem solving

Education

AQF Hospitality Cert

Job description

Rocklea International Motel is an established accommodation provider located in Rocklea, Brisbane. We are committed to providing comfortable accommodation, excellent customer service and maintaining high standards of cleanliness, presentation and guest satisfaction.

We are currently seeking an experienced and dedicated Head Housekeeper to oversee our housekeeping operations and ensure the efficient delivery of accommodation services.

Key Duties and Responsibilities

• Plan, organise, supervise and coordinate daily housekeeping operations across guest rooms, common areas and motel facilities.
• Manage and oversee housekeeping staff, including allocating duties, preparing rosters and monitoring performance.
• Establish and maintain cleaning procedures, operational standards and quality control measures.
• Conduct regular inspections of guest rooms, bathrooms, public areas and facilities to ensure cleanliness and presentation standards are maintained.
• Recruit, train and supervise housekeeping personnel to ensure efficient service delivery.
• Monitor inventory levels and coordinate the purchasing and replenishment of cleaning supplies, linen, toiletries and housekeeping equipment.
• Coordinate with reception, maintenance and management teams to ensure timely room availability and efficient guest services.
• Respond professionally to guest enquiries, complaints and special housekeeping requests.
• Maintain housekeeping records, cleaning schedules, stock registers and staff performance reports.
• Ensure compliance with workplace health and safety requirements, hygiene standards and relevant operational policies.
• Identify opportunities to improve housekeeping efficiency, service quality and operational costs.
• Monitor housekeeping budgets, control expenditure and minimise wastage.
• Coordinate the reporting and resolution of maintenance issues identified during room inspections.
• Ensure all housekeeping activities are conducted in accordance with the motel's service standards and operational requirements.

Qualifications and Experience

• AQF Certificate III or IV in Hospitality, Accommodation Services or a relevant field, or equivalent overseas qualification.
• Previous experience in hotel or motel housekeeping operations, preferably in a supervisory or management capacity.
• Demonstrated ability to supervise staff, coordinate daily operations and maintain accommodation service standards.
• Sound knowledge of housekeeping procedures, hygiene requirements and workplace health and safety practices.

Skills and Attributes

• Strong leadership, staff supervision and organisational skills.
• Excellent communication and interpersonal abilities.
• Ability to manage competing priorities and work effectively under pressure.
• Strong attention to detail and commitment to guest satisfaction.
• Experience with staff rostering, stock control and housekeeping administration.
• Ability to work independently and collaboratively with other departments.
• Good problem-solving and time-management skills.
• Flexibility to work weekends and public holidays when required.

What We Offer

• Full-time employment with an established accommodation business.
• Competitive salary package plus superannuation.
• Supportive and professional working environment.
• Opportunity to contribute to operational improvements and service excellence.
• Long-term career development opportunities.