HDR Candidature Support Specialist

James Cook University; Townsville City; On-site; AUD 79,000 - 89,000; Full time

Benefits offered by this job

Generous superannuation up to 17%

Flexible working options

Study leave

Employee Assistance Program

Job summary

James Cook University is seeking an HDR Program Support Officer to help Higher Degree by Research candidates navigate candidature milestones from admission to completion. You will provide specialist administrative support within the Graduate Research School and collaborate with supervisors and stakeholders to keep processes on track.

You will balance customer service, organisation and problem-solving to deliver a positive experience for our HDR community, managing enquiries and contributing to

Qualifications

• Knowledge of HDR candidature management (enrolment, progression, completion).
• Attention to accuracy and policy compliance.
• Strong written and interpersonal communication.
• Ability to handle high enquiry volume and use MS applications.
• Well organised, independent and collaborative.

Responsibilities

• Provide specialist administrative support across the HDR journey.
• Support committee activities and respond to enquiries.
• Contribute to continuous improvements of the HDR candidate experience.
• Collaborate with academic and professional staff across the University.

Skills

HDR candidature management

Communication skills

Problem solving

Microsoft Office

Databases/Computer systems

Tools

Microsoft Office

Databases

Job description

James Cook University is seeking an HDR Program Support Officer to help Higher Degree by Research candidates navigate candidature milestones from admission to completion. You will provide specialist administrative support within the Graduate Research School and collaborate with supervisors and stakeholders to keep processes on track.

You will balance customer service, organisation and problem-solving to deliver a positive experience for our HDR community, managing enquiries and contributing to