HCM Business Systems Specialist

QIC; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

QIC is seeking a hands-on Oracle HCM specialist to shape the next phase of our People & Culture technology journey in Sydney. This role focuses on implementing and optimising Oracle HCM solutions, including HR Help Desk, Case Management, Knowledge Management and OTBI reporting.

You will report to the P&C System team and contribute to the Oracle optimisation roadmap, enhance employee and manager experiences, and maximise value from our Oracle investment.

Qualifications

• 5+ years hands-on Oracle HCM Cloud experience.
• Strong OTBI reporting and dashboard development capability.
• Experience configuring workflows, approvals and business processes.
• End-to-end implementation experience, from requirements through go-live.
• Strong stakeholder engagement and problem-solving skills.
• Advanced understanding of HR operational objectives and processes.

Responsibilities

• Work closely with Oracle, vendors and internal teams to resolve system issues and optimise platform capability.
• Lead the Oracle optimisation roadmap to improve employee and manager experiences.
• Support quarterly release regression and new feature testing, including configuration validation.
• Coordinate monthly patching with the third-party support vendor and ensure regression tests pass.
• Drive transformation and optimisation of Oracle HCM, including Redwood transition, HR Help Desk and Case Management.

Job description

We're looking for a hands-on Oracle HCM specialist to help shape the next phase of our People & Culture technology journey.

This is not a traditional support role. We're seeking someone who has successfully implemented and optimised Oracle HCM solutions, particularly HR Help Desk, Case Management, Knowledge Management and OTBI reporting, and can translate business needs into practical, scalable solutions.

Reporting into the P&C System team, you will play a key role in delivering our Oracle optimisation roadmap, improving employee and manager experiences, and helping us maximise value from our Oracle investment.

Operational Support

Work closely with Oracle, vendors and internal teams to resolve system issues and optimise platform capability

Keeping abreast of Oracle Cloud product functionality and roadmap and raising Oracle Customer Connect Ideas to promote produce enhancements within the Oracle community

Support with end-to-end testing of cyclical processes to support wider P&C initiatives

Monitoring approval workflows and integrations

Maintaining a high level of job role security in line with QIC’s approach to segregation of duties

Triage Level 2 functional queries, assess the impact of system changes, and raise Service Requests (SRs) for HCM-related issues, managing them through to resolution.

System Administration and Quality Assurance

Maintaining non-production environments required for ongoing testing, development and bug fixes

Configuration updates in Visual Builder Toolset or HCM Design Studio

Assess, explore and test new functionality against business requirements and partner with SMEs to determine uptake within existing processes.

Maintain high standard of governance across configuration workbooks and other supporting documentation.

Supporting quarterly release regression and new feature testing, including the configuration and validation of new functionality introduced through the quarterly release cycle

Coordinate monthly patching with the third-party support vendor, ensuring regression test cases are executed and remain unaffected by bug fixes deployed across environments.

Play a key role in the ongoing transformation, implementation and optimisation of Oracle HCM, including the Redwood transition, HR Help Desk and Case Management, Oracle Health Check remediation, and future modules adopted by QIC.

Lead P&C technology improvements as functional expert, proactively identify opportunities to streamline processes

Maintain strong relationships with finance and technology to ensure a fully integrated solution

About You:

We are looking for an experienced Oracle HCM professional with strong functional expertise, sound technical capability and a collaborative approach to partnering with the People & Culture team and corporate stakeholders at all levels.

The ideal candidate will bring:

In-depth understanding and hands on experience of Oracle HCM Cloud capability or other HRIS platforms (5 + years)

Strong OTBI reporting and dashboard development capability

Experience configuring workflows, approvals and business processes

End-to-end implementation experience, from requirements through to go-live

Strong stakeholder engagement and problem-solving skills

Advanced understanding of HR operational objectives and processes working with HR teams and shared services.

Ability to define and document business processes/requirements and map them to system processes. Ability to write comprehensive test cases.

Ability to provide inputs to change management impacts. Strong documentation and collaboration skill is essential.

Well-developed understanding of HR specialists’ functions and cyclical programs (i.e., performance management, recruitment, compensation)

Ability to collaborate and influence HR specialists to reach process optimisation and benefit realisation of the HCM

Autonomous, process-driven, and disciplined

Highly desirable

Oracle Case Management and Knowledge Management experience

BI Publisher experience

Oracle Redwood experience

Exposure to AI-enabled Oracle capabilities and service optimisation

Experience with AI Success Navigator tool

Multi country implementation or support is desirable