Oracle HCM Cloud Consultant

Consult; Victoria; On-site; AUD 90,000 - 120,000; Full time

Job summary

XPT Software Australia Pty Ltd is seeking an experienced HCM AMS Consultant to provide functional application support for Oracle HCM Cloud. The role includes incident resolution, service request management, system configuration, and quarterly release support, with active stakeholder engagement to ensure adherence to SLAs.

The consultant will work across core HR, absence, recruitment, learning, talent and succession, performance and goals, compensation, and AI Studio modules, collaborating with

Qualifications

• Experience in Oracle HCM Cloud application support and maintenance.
• Familiarity with Incident/Problem/Change/Service Request management processes.
• Experience in AMS/Managed Services environments with SLA-driven support.
• Strong troubleshooting, analytical, and stakeholder management skills.
• Experience in testing, release management, and quarterly patch validation.
• Excellent communication and documentation skills.

Responsibilities

• Provide L2/L3 functional support for Oracle HCM Cloud applications within SLA timelines.
• Analyze, troubleshoot, and resolve incidents, defects, and service requests.
• Perform impact assessment, configuration changes, testing and deployment of enhancements.
• Support quarterly release analysis, regression testing, and production deployments.
• Conduct root cause analysis for recurring issues and implement permanent solutions.
• Collaborate with business users and HR stakeholders to ensure seamless service delivery.
• Prepare operational reports, service metrics, and governance updates.
• Identify opportunities for automation and process improvements.
• Participate in knowledge management and maintain support documentation.

Skills

Incident Management

Problem Management

Change Management

Service Request Management

Stakeholder Management

Testing & Release Management

Root Cause Analysis

Documentation

Communication

Tools

Oracle HCM Cloud

Job description

XPT Software Australia Pty Ltd Posted 1 day ago

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We areseeking an experienced HCM AMS Consultant to provide functional applicationsupport, maintenance, and continuous improvement services for Oracle HCM Cloudapplications. The consultant will be responsible for incident resolution,service request management, system configuration, quarterly release support,stakeholder engagement, and ensuring adherence to agreed service levels. Thespecific HCM modules in scope will be defined separately.

Modules:

Core HR, absence, recruitment,learning, Talent and succession, performance and goals, Compensation, AI Studio

KeyResponsibilities

• Provide L2/L3 functional support for Oracle HCMCloud applications.
  
• Analyze, troubleshoot, and resolve incidents,defects, and service requests within SLA timelines.
  
• Perform impact assessment, configuration changes,testing, and deployment of approved enhancements.
  
• Support Oracle quarterly release analysis,regression testing, and production deployment activities.
  
• Conduct root cause analysis for recurring issuesand recommend permanent solutions.
  
• Collaborate with business users, HR stakeholders,and technical teams to ensure seamless service delivery.
  
• Prepare operational reports, service metrics, andgovernance updates.
  
• Identify opportunities for automation, processimprovements, and service optimization.
  
• Participate in knowledge management activitiesand maintain support documentation.
  

RequiredSkills

• Strong experience in Oracle HCM Cloud ApplicationSupport and Maintenance.
  
• Good understanding of Incident, Problem, Change,and Service Request Management processes.
  
• Experience working in AMS/Managed Servicesenvironments with SLA-driven support.
  
• Strong troubleshooting, analytical, andstakeholder management skills.
  
• Experience in testing, release management, andquarterly patch validation.
  
• Excellent communication and documentation skills.