Harbourfront Front Office Leader

Accor; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

All Heartist Membership discounts

Family & Friends discounts

ALL Loyalty program

Accor Academy training

Networking with Accor professionals

Worldwide career opportunities

Job summary

Accor is seeking a Front Office Supervisor at Pullman Quay Grand Sydney Harbour to lead the front desk team, ensuring seamless guest experiences from check-in to check-out. You will mentor staff, optimise operations, and coordinate with other departments to uphold service excellence.

The role requires strong communication, hotel operations experience, and flexibility to work nights, weekends and public holidays in a premium harbourside setting in Sydney.

Qualifications

• Background in hotel operations with leadership potential.
• Experience using hotel reservation and property management systems.
• Strong multitasking and organisational abilities.
• Excellent written and spoken communication skills.
• Willingness to work a rotating schedule including nights and weekends.

Responsibilities

• Lead daily front office operations with expertise and professionalism.
• Mentor and develop the Front Office Team to grow skills.
• Collaborate with guests to resolve challenges promptly and courteously.
• Assist with roster planning and shift preparation.
• Represent the brand with authenticity and personal approach on every shift.

Skills

Hotel operations

Reservation systems

Property management systems

multitasking

Communication

Tools

Reservation system

Property management system (PMS)

Job description

Accor is seeking a Front Office Supervisor at Pullman Quay Grand Sydney Harbour to lead the front desk team, ensuring seamless guest experiences from check-in to check-out. You will mentor staff, optimise operations, and coordinate with other departments to uphold service excellence.

The role requires strong communication, hotel operations experience, and flexibility to work nights, weekends and public holidays in a premium harbourside setting in Sydney.