HANDS-ON SALES MANAGER - INBOUND TELEPHONE SALES | ONE-CALL CLOSE (WFH)

Valuations Australia Services; Melbourne; Remote; AUD 90,000 - 120,000; Full time

Job summary

Valuations Australia Services in Melbourne is seeking a hands-on Sales Manager to lead our remote inbound telephone sales team. You will personally handle warm enquiries and close bookings on the first call where possible.

You will coach others to lift conversion rates, demonstrate closing techniques on live calls, and keep CRM data accurate and reporting honest.

Aim is a self‑sufficient team delivering consistent, high‑quality valuation bookings with professional service.

Qualifications

• Experience coaching a high-volume telephone sales team.
• Proven ability to close warm inbound sales quickly.
• Hands-on selling and coaching on calls.
• Strong CRM discipline and daily reporting.

Responsibilities

• Personally take inbound enquiries, handle objections and close valuation bookings.
• Manage, coach and hold a remote telephone sales team accountable for results.
• Improve enquiry-to-booking conversion without compromising service quality.
• Listen to calls, provide practical feedback and demonstrate closing techniques.
• Monitor daily results, conversion rates, follow-up activity and team performance.
• Keep CRM records accurate, deal reporting honest and sales figures reliable.
• Improve scripts, sales training, objection handling and follow-up processes.
• Resolve escalated customer complaints professionally and commercially.
• Coordinate with valuers and other teams to provide accurate information and timely service.
• Build a team that performs consistently without constant owner involvement.

Skills

High-volume sales management

Inbound calls coaching

Closing skills

Remote team leadership

CRM reporting

Job description

HANDS-ON SALES MANAGER - INBOUND TELEPHONE SALES | ONE-CALL CLOSE (WFH)

Valuations Australia Services – Melbourne VIC

HANDS-ON SALES MANAGER - INBOUND TELEPHONE SALES | ONE-CALL CLOSE

Valuations Australia | Full-time | Remote

ABOUT US

Valuations Australia is a national firm providing property, business, and plant and equipment valuations across Australia.

We are looking for a hands-on Sales Manager to lead our remote telephone sales team, improve conversion rates and maintain high standards of client service, accuracy and accountability.

ABOUT THE ROLE

This is a player-coach position. You will manage the team AND regularly get on the phones yourself.

Our team handles warm inbound enquiries from individuals and businesses looking to arrange valuation services. Sales are high-volume and short-cycle, with the aim of converting suitable enquiries into confirmed bookings during the first call wherever possible.

We need someone who genuinely enjoys selling, can personally handle objections and close deals, and is willing to demonstrate those skills to the team. You will lead from the front, not just review dashboards, run meetings or tell other people how to sell.

This is NOT a traditional B2B business development, enterprise sales or key account management role. The sales process is predominantly inbound, transactional and telephone-based, rather than relationship-led selling over weeks or months.

KEY RESPONSIBILITIES

• Personally take inbound enquiries, handle objections and close valuation bookings.
• Manage, coach and hold a remote telephone sales team accountable for results.
• Improve enquiry-to-booking conversion without compromising service quality.
• Listen to calls, provide practical feedback and demonstrate closing techniques.
• Monitor daily results, conversion rates, follow-up activity and team performance.
• Keep CRM records accurate, deal reporting honest and sales figures reliable.
• Improve scripts, sales training, objection handling and follow-up processes.
• Resolve escalated customer complaints professionally and commercially.
• Coordinate with valuers and other teams to provide accurate information and timely service.
• Build a team that performs consistently without constant owner involvement.

REQUIRED EXPERIENCE

• Proven experience managing and coaching a high-volume telephone sales team.
• A strong personal record of closing warm inbound sales in a short-cycle environment.
• Recent hands-on telephone sales experience and a genuine willingness to continue selling regularly.
• Experience in an environment where sales are commonly closed on the first call or the same day.
• Ability to lift conversion rates through call reviews, coaching and objection handling.
• Strong CRM discipline, accurate reporting and daily performance management.
• Excellent verbal communication, judgement and complaint-resolution skills.
• Integrity, attention to detail and the ability to manage a remote team independently.

HIGHLY REGARDED

• Management experience in B2C or B2C-style inbound sales, including insurance, telecommunications, consumer finance or home services.
• Property, valuation, mortgage or professional services experience, provided you also have relevant transactional telephone sales experience.
• Experience developing call-quality frameworks, training materials and sales dashboards.

WHO THIS ROLE WILL SUIT

You are a proven telephone closer who has progressed into management without losing your appetite for selling. You are comfortable taking calls, showing team members how to close, coaching underperformers, checking CRM accuracy and handling difficult clients.

You care about results, but you will not manipulate sales figures, mislead customers or sacrifice quality for volume.

WHO THIS ROLE WILL NOT SUIT

• Managers looking for a purely supervisory role with no personal selling.
• Applicants whose experience is limited to long-cycle B2B sales, enterprise deals, field sales or account management.
• Managers who cannot demonstrate their own closing ability or coach using real calls.
• Anyone who treats accurate reporting or customer service as optional.

WHAT SUCCESS LOOKS LIKE

• More warm enquiries convert into confirmed valuation bookings.
• You personally contribute sales and lead by example.
• The team improves through regular coaching and clear accountability.
• CRM data and management reporting are accurate and trustworthy.
• Complaints are handled promptly, and customers receive professional service.
• The sales team performs without constant intervention from the owners.

JOB DETAILS

• Employment type: Full-time
• Location: Remote
• Industry: Property, business, and plant and equipment valuations