Handover / Delivery Coordinator (Perth)

Regent RV Pty Ltd trading as Snowy River Caravans; Canning; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Monthly long weekends

Company-sponsored event tickets

Bi-monthly team BBQs

Onsite parking

Job summary

Snowy River Caravans is seeking a proactive Handover/Delivery Coordinator for our Perth dealership. You will manage the delivery process, keep customers informed, and ensure a professional handover experience.

You’ll coordinate orders, handle dealer portal activity, and work with sales teams to meet handover targets while delivering exceptional customer service and timely communication.

Qualifications

• 2+ years' experience in the caravan, recreational vehicle or automotive industry.
• Strong customer service and relationship-building skills.
• Excellent organisation and time-management skills.
• Confidence managing multiple customers and deadlines.
• Strong written and verbal communication skills.
• A current driver's licence.
• Caravan towing experience is highly regarded.

Responsibilities

• Being the main point of contact for customer delivery enquiries.
• Keeping customers regularly updated on the progress of their caravan.
• Coordinating customer orders and delivery requirements.
• Finalising paperwork for dealership and caravan show sales.
• Managing and completing orders through the dealer portal.
• Coordinating and conducting customer handovers.
• Ensuring handovers are completed accurately and on time.
• Working closely with the sales and dealership teams to achieve handover targets.
• Resolving issues quickly and keeping the customer experience front and centre.

Skills

Customer service

Delivery coordination

Organisation

Communication

Driver's licence

Caravan towing experience

Tools

Dealer portal

Job description

• Love customers and creating a great delivery experience?
• Coordinate and spoil our customers from sale to exciting final handover!
• Perfect opportunity for an automotive, caravan or RV customer service professional

Our Company

At Snowy River Caravans, we pride ourselves on delivering an unforgettable experience to our customer through the prestigious products and exceptional quality we offer. Being a part of a global company, we are experiencing a substantial level of rapid growth as we embark on this journey to become a top leader in the industry. From humble beginnings, we have built a strong and passionate team that supports us in the planning for future development.

We are looking for an organised, energetic and customer-focused Handover / Delivery Coordinator to join our Perth dealership team.

This is a key role in the customer journey. Once the sale is complete, you take the wheel — keeping our customers informed, coordinating their order and ensuring everything is ready for an exciting and professional caravan handover.

The role

As our Handover / Delivery Coordinator, you'll manage the delivery process and make sure every customer receives a professional and memorable experience.

Your responsibilities will include:

• Being the main point of contact for customer delivery enquiries
• Keeping customers regularly updated on the progress of their caravan
• Coordinating customer orders and delivery requirements
• Finalising paperwork for dealership and caravan show sales
• Managing and completing orders through the dealer portal
• Coordinating and conducting customer handovers
• Ensuring handovers are completed accurately and on time
• Working closely with the sales and dealership teams to achieve handover targets
• Resolving issues quickly and keeping the customer experience front and centre

You will need to demonstrate:

Ideally, you'll bring:

• 2+ years' experience in the caravan, recreational vehicle or automotive industr
• Strong customer service and relationship-building skills
• Excellent organisation and time-management skills
• Confidence managing multiple customers and deadlines
• Strong written and verbal communication skills
• A current driver's licence
• Caravan towing experience is highly regarded
• A proactive, solutions-focused approach
• The ability to work independently while being part of a collaborative dealership team

Ready to join us? We would love to speak with you about a career with Snowy River Caravans. Please apply via the link provided and we look forward to speaking to you shortly about your suitability.

The above position is open only to applicants who have current full time right to work in Australia. Applicants who do not have a current full time right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.

At Snowy River Caravans we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

No agencies please, we have this one covered!

Perks and benefits Monthly Long Weekends Company-Sponsored Event Tickets Bi-Monthly Team BBQs Sonder Employee Assistance Program (EAP) Salary Sacrifice Vehicle Options Free Onsite Parking Employment Hero Platform Career Growth Opportunities

Snowy River Caravans is Australia’s fastest-growing caravan brand. We believe in empowering Australians to explore their backyard with confidence and comfort. As we grow rapidly across Australia and New Zealand, we’re building a high-performance national team that shares our passion for adventure, innovation, and exceptional customer experience.

Snowy River Caravans is Australia’s fastest-growing caravan brand. We believe in empowering Australians to explore their backyard with confidence and comfort. As we grow rapidly across Australia and New Zealand, we’re building a high-performance national team that shares our passion for adventure, innovation, and exceptional customer experience.