Guest Services Team Leader

seek.com.au; Maroochydore; On-site; AUD 55,000 - 75,000; Full time

Job summary

Sunshine Coast Holiday Parks is seeking a motivated Guest Services Team Leader to guide and support our front‑of‑house team across multiple locations.

You will oversee bookings, payments and reception duties while maintaining high standards of guest service, solving enquiries, and coordinating daily operations with park management.

Ideal candidates have experience in customer service, leadership and a calm, organised approach in busy environments, and own vehicle to travel between sites.

Qualifications

• Experience in customer service, tourism, accommodation, hospitality or similar environment.
• Experience leading or supervising a team.
• Confident, organised and able to remain calm in a busy environment.
• Excellent communication and interpersonal skills.
• Own vehicle and available to work across 5 locations.

Responsibilities

• Lead and support our Guest Services team in their daily duties
• Provide friendly, professional and efficient service to guests
• Assist with bookings, enquiries, payments and general reception duties
• Help resolve guest enquiries and concerns in a professional and positive manner
• Ensure reception and Guest Services operations run smoothly each day
• Support the team during busy periods and provide guidance when required
• Maintain high standards of presentation, communication and customer service
• Work closely with park management and other team members to ensure a seamless guest experience
• Assist with the coordination and prioritisation of daily operational requirements

Skills

Customer service

Leadership

Communication

Problem solving

Organisation

Tools

Newbook

Job description

As Guest Services Team Leader, you will lead and support the Guest Services team in their daily duties, providing friendly, professional and efficient service to guests. You will assist with bookings, enquiries, payments and general reception duties, help resolve guest enquiries and concerns in a professional and positive manner, and ensure reception and Guest Services operations run smoothly each day. You will support the team during busy periods and provide guidance when required, maintain high standards of presentation, communication and customer service, work closely with park management and other team members to ensure a seamless guest experience, and assist with the coordination and prioritisation of daily operational requirements.

Key responsibilities

Lead and support our Guest Services team in their daily duties

Provide friendly, professional and efficient service to guests

Assist with bookings, enquiries, payments and general reception duties

Help resolve guest enquiries and concerns in a professional and positive manner

Ensure reception and Guest Services operations run smoothly each day

Support the team during busy periods and provide guidance when required

Maintain high standards of presentation, communication and customer service

Work closely with park management and other team members to ensure a seamless guest experience

Assist with the coordination and prioritisation of daily operational requirements

About you

Have previous experience in customer service, tourism, accommodation, hospitality or a similar environment

Experience with Newbook would be advantageous

Have experience leading or supervising a team

Confident, organised and able to remain calm in a busy environment

Excellent communication and interpersonal skills

Enjoys problem solving and takes a practical, positive approach

Strong attention to detail

Own vehicle and be available to work across 5 locations

About us

Sunshine Coast Holiday Parks is one of the Sunshine Coast's most popular tourism destinations.