Guest Services & Reception Specialist - Wellness Retreat

Living Valley Health Retreat; Kin Kin; Vor Ort; AUD 39.000 - 47.000; Vollzeit

Zusammenfassung

Living Valley Health Retreat is seeking an experienced receptionist/guest services assistant in Kin Kin, Queensland. The role blends front desk duties, guest services, administration and sales support to create a welcoming experience from enquiry to departure.

You will handle check-ins/outs, answer calls and emails, schedule appointments, and help convert enquiries into bookings while collaborating with sales and marketing to boost occupancy.

Qualifikationen

• Experience in reception, FOH or admin.
• Sales experience with lead follow-up and bookings.
• Warm, personable and enjoys helping people.
• Strong communication and professional phone manner.
• Organised, proactive and able to manage competing priorities.
• Excellent attention to detail and admin skills.
• Confident using booking systems, email and office software.
• Genuine interest in health, wellness and helping people.
• Flexible, reliable and team player.
• Desirable: experience in health retreat or wellness environment.
• Familiarity with Timely, ActiveCampaign and Retreat Guru.

Aufgaben

• Welcome guests and assist with check-ins, check-outs and general reception enquiries.
• Work closely with the sales and marketing teams to support guest enquiries, increase bookings and achieve retreat occupancy targets.
• Provide warm, professional and attentive service to guests throughout their stay.
• Answer incoming phone calls, respond to emails and assist with onsite enquiries.
• Schedule guest appointments, treatments and bookings using booking systems.
• Help prospective guests understand our retreat programs and find the experience best suited to their needs.
• Follow up with prospective guests and assist in converting enquiries into confirmed bookings.

Kenntnisse

Reception

Guest services

Sales experience

Admin skills

Phone & email comms

Booking systems

Team player

Tools

Timely

ActiveCampaign

Retreat Guru

Jobbeschreibung

Living Valley Health Retreat is seeking an experienced receptionist/guest services assistant in Kin Kin, Queensland. The role blends front desk duties, guest services, administration and sales support to create a welcoming experience from enquiry to departure.

You will handle check-ins/outs, answer calls and emails, schedule appointments, and help convert enquiries into bookings while collaborating with sales and marketing to boost occupancy.