Guest Services Assistant

White & Case LLP; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

White & Case LLP in Sydney is seeking a friendly Guest Services Assistant to join our Office Operations team. You will support daily operations, welcome clients, manage the reception inbox, and assist with meetings and events to ensure a world-class client experience.

You will handle refreshments, room setups, IT/AV support, and maintain kitchens and breakout areas, while coordinating with facilities and security. A background in customer service is preferred.

Qualifications

• 3+ years of proven working experience in a customer service role.
• Excellent written and verbal communication skills.
• Ability to work independently and in a team environment.
• Flexible and able to work overtime and weekends for events.

Responsibilities

• Provide and replenish refreshments, catering and tea/coffee orders, ensuring client and staff comfort during meetings.
• Provide reception cover when required by welcoming clients, managing the inbox and responding to urgent queries in the receptionist’s absence.
• Set up and reset meeting rooms and event spaces, including furniture arrangements, catering, AV and sound checks and conference facilities.
• Assist staff and guests with IT and AV requirements, including connecting presentations, coordinating with IT and resolving straightforward technical issues.
• Maintain meeting rooms, visitor desks, kitchens and breakout areas by restocking supplies, cleaning routine equipment and reporting issues.

Skills

Customer service

Written & verbal communication

Teamwork

Multitasking & pressure handling

Job description

## Guest Services AssistantApply: Onsite: Sydney: Full time: Posted 2 Days Ago: JR103114Our Office Operations team is at the heart of ensuring the smooth and efficient functioning of the Firm’s day-to-day operations. Our team manages the infrastructure, systems and services —both globally and locally—relating to our office workplaces, onsite and remote operational services, security, safety and a range of other areas. We provide PA support and manage document production, translation and travel services. Our team is responsible for our client-facing areas across the Firm, always seeking to ensure that clients and other visitors have an experience that is world-class. We also take the lead in running our day-to-day operations in the most environmentally sustainable way possible.The Office Support role primarily involves supporting the team with straightforward and routine tasks that maintain the smooth operation of daily the teams' day-to-day operations. Impact is primarily restricted to the tasks assigned.The roles and responsibilities of this job include:* Provide and replenish refreshments, catering and tea or coffee orders, ensuring client and staff comfort during meetings, including long or all-day sessions.* Provide reception cover when required by welcoming clients, managing the inbox and responding to urgent queries in the receptionist’s absence.* Set up and reset meeting rooms and event spaces, including furniture arrangements, catering, AV and sound checks and conference facilities.* Assist staff and guests with IT and AV requirements, including connecting presentations, coordinating with IT and resolving straightforward technical issues.* Maintain meeting rooms, visitor desks, kitchens and breakout areas by restocking supplies, cleaning routine equipment such as coffee machines and reporting cleaning, equipment or furniture issues.* Manage office supplies and related invoices, support inventory and procurement activities and assist the Office Operations Manager with building management, security procedures, procedure manuals and general administrative tasks.Key skills and experience required:* 3+ years of proven working experience in a customer service role, preferably in a corporate boardroom.* Solid communication skills both written and verbal.* Ability to work well independently and in a team environment.* Ability to organise, multitask, prioritize and work under pressure.* Ability to be flexible and work overtime and weekends for special program events**This role reports to**Office Operations Manager**Equal Opportunities**We are committed to creating a fair workplace and encourage applications from all ages, cultural backgrounds, First Nations communities, genders, sexual orientations, as well as people who have family or carer responsibilities. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.**Note to Recruitment Agencies**Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business—specific to the relevant office—before submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.**Firm Summary**White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. With a long history as an international firm, we are well-positioned to help clients resolve their most complex legal challenges wherever they may arise.Operating across six continents and working in virtually every country, we have invested heavily in building a high-quality, full-service practice that competes at the top of the market. We are distinguished by our on-the-ground presence in key financial markets and our expertise in handling complex cross-border work.What sets us apart is not just our global network of offices but the interconnectedness of our Firm. Our people and clients value our collaboration across geographic and practice boundaries, which is why we attract and retain significant cross-border work.Representing multiple nationalities from across the world and speaking a vast array of languages, our lawyers and Business Services professionals are globally minded, enterprising, and committed to excellence.