Guest Services & Housekeeping Supervisor

Reflections Holiday Parks; Tumut; Vor Ort; AUD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Discounts on personal travel

Friends and family park discounts

Salary sacrificing & novated lease

Employee wellbeing program

Zusammenfassung

Reflections Holiday Parks in Tumut is seeking a Guest Services & Housekeeping Supervisor for a permanent full-time role. The position involves coordinating guest services and housekeeping across our NSW properties, with a 76-hour fortnight and weekend/on-call shifts.

The role requires a customer-focused leader who can manage bookings, respond to guest needs, and uphold high standards of presentation and service. A valid Australian work-rights and transport are required.

Qualifikationen

• Commitment to delivering exceptional guest experiences.
• Confident using booking, administrative and POS systems.
• Strong organisational, communication and problem-solving skills.
• Flexible with weekend and holiday work.
• Drivers license and own vehicle or reliable transport.
• Valid Australian work rights.

Aufgaben

• Supervise employees and coordinate daily workloads.
• Manage guest arrivals, bookings, departures, enquiries and service requests.
• Provide high-level customer service and de-escalate complaints.
• Support memorable, personalised guest experiences.
• Onboard and mentor new team members.
• Maintain high presentation standards across accommodation, amenities and shared spaces.
• Support housekeeping with cabin turnover.
• Manage cabin, cleaning and kiosk stock.
• Assist with financial administration, reporting and inspections.
• Respond to guest feedback and operational issues.
• Support other areas during busy periods.
• Follow and promote WHS policies and procedures.

Kenntnisse

Customer service supervision

Booking systems

POS systems

Organisational skills

Communication skills

Problem-solving

Teamwork

Independent working

Flexibility

Tools

POS software

Jobbeschreibung

Guest Services & Housekeeping Supervisor

Responsible for creating memorable guest experiences, Tumut River are looking for their next Guest Services & Housekeeping Supervisor.

Working a Permanent Full-Time 76 hour fortnight + Weekend shifts + On Call requirements.

About You

We are looking for candidates who can demonstrate the following:

• Demonstratea genuine commitment to delivering exceptional guest experiences.
• Beconfident using booking, administrative and point-of-sale systems.
• Havestrong organisational, communication and problem-solving skills.
  
• The ability to work productively & independently.
• A positive attitude & willingness to learn.
• Great teamwork skills.
• A 'can-do', solutions-focused attitude.
• The physical ability to do manual work in all conditions.
• Flexible availability to work including weekend, peak holiday seasons & public holiday work.
• Previous experience in a Customer Service supervisor role.
• Drivers License and own vehicle or access to reliable transport.

Responsible for creating memorable guest experiences, Tumut River are looking for their next Guest Services & Housekeeping Supervisor.

Working a Permanent Full-Time 76 hour fortnight + Weekend shifts + On Call requirements.

About You

We are looking for candidates who can demonstrate the following:

• Demonstratea genuine commitment to delivering exceptional guest experiences.
• Beconfident using booking, administrative and point-of-sale systems.
• Havestrong organisational, communication and problem-solving skills.
  
• The ability to work productively & independently.
• A positive attitude & willingness to learn.
• Great teamwork skills.
• A 'can-do', solutions-focused attitude.
• The physical ability to do manual work in all conditions.
• Flexible availability to work including weekend, peak holiday seasons & public holiday work.
• Previous experience in a Customer Service supervisor role.
• Drivers License and own vehicle or access to reliable transport.
• Valid Australian work rights.

The Duties will include; (but not limited to):

• Supervisingemployees and coordinating daily workloads.
• Managingguest arrivals, bookings, departures, enquiries and service requests.
• Providingexcellent, high level customer service including handling andde-escalating complaints.
• Supportingmemorable, personalised guest experiences.
• Assistonboarding and mentoring of new team members.
• Maintaininghigh presentation standards across accommodation, amenities and sharedspaces.
• SupportHousekeeping team with cabin turnover.
• Managecabin, cleaning & kiosk stock.
• Assistingwith financial administration, reporting and inspections.
• Respondingto guest feedback and operational issues.
• Supportingother areas of operations during busy periods.
• Followingand promoting WHS policies and procedures.

The Perks

After completing a 6-month probationary period, you will have access to:

• Discounts on personal travel & access to a friends and family discount to our parks;
• Opportunity to purchase leave, a parental leave gap payment & birthday leave;
• Salary sacrificing & novated lease options;
• Wellbeing initiatives including Employee Assistance Program, annual flu vaccinations & activities/events that foster a sense of connection and belonging.

About Us

At Reflections Holidays, our purpose is to share nature's playground with our guests in a way that gives back to our communities & nurtures the environment.

We proudly care for 40 unique destinations, all located on iconic NSW Crown Land. Our focus is on creating memorable experiences, not just for our guests, but also our team. As NSW largest holiday park operator, our unique, nature-inspired offerings really set us apart from the rest.

We are proud to be the first holiday park group to be certified as a social enterprise, so you can be assured that we do business for good. Our profits are aligned to our purpose in four key ways – Social, Culture, Environment, and Economic.

We are an Equal Opportunity Employer.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.